Technical Trainer, Customer & Partner Enablement

NinjaOne; Connecticut; Hybrid; USD 135,000 - 165,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Unlimited PTO

Job summary

NinjaOne is seeking a Technical Trainer to deliver live, instructor-led training for onboarding customers and partners to the NinjaOne platform. This role blends remote/virtual and in-person sessions, focusing on hands-on labs and certification readiness.

The trainer will collaborate with SMEs to maintain up-to-date content, engage learners across US time zones, and drive successful outcomes for certification programs.

Qualifications

• 3+ years delivering instructor-led technical training, including live virtual/online delivery
• Ability to facilitate engaging live sessions and hands-on virtual labs
• Strong communication, presentation, and facilitation skills
• Ability to tailor delivery to diverse audiences and assess learner needs

Responsibilities

• Facilitate NinjaOne training curriculum including multi-module technican course
• Deliver live trainings to external customers and partners (in-person and remote)
• Manage virtual classroom pace, shares, polls, Q&A, and breakout activities
• Guide learners through hands-on practice and certification process
• Partner with content owners to keep course content up-to-date with product updates
• Maintain current NinjaOne product knowledge and report session outcomes
• Support improvements based on learner feedback and metrics
• Work across US business hours and ensure a quality learner experience

Skills

Technical training

Virtual training

LMS proficiency

Public speaking

Education

Bachelor's degree or equivalent

CTT+/ATD/CPTD certification

Tools

LMS

Zoom

PowerShell

Job description

About the Role

We are hiring aTechnical Trainer to deliver live, instructor-led training (ILT) to onboard newcustomers and partnersonto the NinjaOne platform, viabothremote/virtualand in-person onsitesessions.

Description

About the Role

We are hiring aTechnical Trainer to deliver live, instructor-led training (ILT) to onboard newcustomers and partnersonto the NinjaOne platform, viabothremote/virtualand in-person onsitesessions.

This is a delivery-focused, learner-facing role. You will run live enablement sessions, keeping participants engaged, answering real product questions, helping learners reacha level of understanding that will accelerate formalcertification, andfacilitating“virtuallabs”that enablelearnerstoget real-world,hands-on experience,in a safe and non-destructiveenvironment.Youwill also partner with our content subject matter experts and owners tomaintainand update the materialin line with product updatesas the platformevolves.

This isa key customer-andpartner-facingroleoffering auniqueopportunity toleadboth new and existingcustomersand partnerstosuccess with the NinjaOne platform.

Location

- We are flexible on remote working from home, if you are located in the USA and reside in one of the following states - CA, CO, CT, FL, GA, *IL, KS, ME, MA, NJ, NC, NY, OR, TN, TX, VA, & WA.

Preference will be given to candidates who reside in Austin, TX or Tampa, FL or those who are willing to relocate without assistance.

Travel Requirement

~40%, including onsite customer training, industry events, and team collaboration.

What You’ll Be Doing

• FacilitatetheNinjaOnetrainingcurriculum,such asourCertified Techniciancourse,a multi-module program that covers the breadth of theNinjaOneplatform.You willbe a part of the team that ensures thecurriculum and thecontentcontinuously evolvesin line with product updates.
• Deliver engaging live,in-person andremote/virtual instructor-led trainingsessionsto external customers andpartners,applying a variety of instructionaltechniques (explanation,demonstration, guided practice, discussion, exercisesetc).
• Facilitate the virtual classroom: manage pacing, screen shares, polls, Q&A, and breakout activities, and keep remote participantsengaged,active and on track.
• Explain technical concepts clearly to audiences with mixed experiencelevels andadapt your delivery to the room.
• Guide learners through hands-on practicewiththe platform and support them toward earningformal NinjaOne certification.
• Assess learner needs andreadiness thenevaluate training effectiveness; recommend and apply improvementsasappropriate.
• Partner with content owners and product teams to keep coursecontent, guides, and materialsaccurateand aligned withNinjaOneproduct updates.
• Maintain deep, current product knowledgeofthe NinjaOne platform.
• Track and report on session delivery, attendance, and certification outcomes
• Other duties as needed.

About You

• 3+ yearsdelivering instructor-led technical training,including live virtual/onlineas well as in-person onsitedeliveryto adult learners.
• Demonstrated ability tofacilitateand hold attention in a livevirtual classroomsetting that includes a hands-on virtual labs environment,notjustpresentation.
• Strong verbal communication, presentation, and facilitation skills, with clear speech and confident delivery.
• Ability to select instructional methods appropriate to the audience and to teach/instruct others effectively.
• Skill in assessing learner needs and evaluating whether training achieved its goals.
• Proficiencywithvirtual classroom/webinartooling; comfort with a learning management system (LMS) and presentation software.
• Foundational IT knowledge relevant to endpoint management/RMM, sufficient to teach the platform credibly and answer practitioner questions– direct experience with NinjaOne a definite plus.
• Strong written communication for producing and refining handouts, guides, and course materials.
• Based in the United States with authorization to work in the US.
• A reliable remote work setup: stable high-speed internet, a quiet space, and a working webcam and microphone.
• Availability to teach duringUS business hoursacross all time zones.
• Hands-on experience withNinjaOneor comparable RMM / endpoint management / MDM / PSA tools.
• Background as an MSP technician, IT administrator, sysadmin, or helpdesk professional (audience empathy).
• Formal training/instructional credential such as CompTIA CTT+, ATD (APTD/CPTD), or Microsoft Certified Trainer.
• Familiarity with instructional design and adult-learning principles.
• Experience trainingexternalcustomers and/or partners at a SaaS or technology company.

Technical Requirements

• Proficiencyin Windows environments (registry, services, performance troubleshooting).
• Familiarity with Linux/macOS systems and basic command-line troubleshooting.
• Basic understanding of networking concepts, including DNS, VPNs, firewalls, and endpoint protections.
• NinjaOne Certified Techniciancertification, or willingness to earn it within 21 days of hire.
• Scripting experience in PowerShell,Bashand/or Batch.
• Comfortable navigating complex IT ecosystems and integrating with existing infrastructure.

Education

• Bachelor's degree,or equivalent practical experience.

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

• We are a collaborative, kind, and curious community.
• We honor your flexibility needs with full-time work that is hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunity for growth and advancement.

Additional Information

• Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We Will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.

Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO.

For roles based in California, Colorado, Maryland, New Jersey or Washington the base salary hiring range for this position is $150,000 to $150,000 per year.

For roles based in New York, the base salary hiring range for this position is $150,000 to $150,000 per year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.

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