Technical Trainer 2 or 3 (Construction Emphasis)

NW Natural; Sherwood (OR); On-site; USD 89,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Vacation & sick time

Tuition reimbursement

Stock Purchase Plan discount

Wellness program

Discounts on utilities

Job summary

NW Natural in Sherwood, Oregon, is seeking a Technical Trainer 2 or 3 (Construction Emphasis) to develop and deliver training for Field Operations, Construction, Customer Field Services, and related workgroups. The role focuses on safety, productivity, and compliance while improving training methods.

You will design curricula, create training materials, conduct classroom and on-the-job instruction, and use the Learning Management System to track progress and assess outcomes.

Qualifications

• 3 years NW Natural field ops experience for Level 2; 5+ years for Level 3
• Advanced knowledge of Field Operations Manual and applicable codes
• Excellent verbal communication and one-on-one coaching
• Strong presentation and training delivery skills
• Ability to collaborate across teams and departments
• Ability to document training plans and maintain records

Responsibilities

• Develops and maintains training curriculum and materials
• Conducts classroom, remote, and on-the-job training
• Designs assessments to evaluate trainee performance
• Uses LMS to track completion and results
• Provides feedback and coaching to field employees
• Maintains operating manuals and updates training content
• Travels within territory to conduct training as needed
• Supports QA and OQ programs

Skills

Verbal communication

Presentation skills

Collaboration

Diversity & inclusion

Technical writing

Problem solving

Time management

Data analysis

PC proficiency

Tools

Learning Management System

Microsoft Office

Job description

Technical Trainer 2 or 3 (Construction Emphasis)

Non-Union Position
Ops Technical Svcs Training B; Sherwood,Oregon (US-OR)
Regular FT, Exempt
Posting # 5719

About Us:

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we're also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

Position Summary:

Develops and conducts training programs for Field Operations, including Construction, Customer Field Services, System Operations and/or other field operations workgroups. Develops and assesses work methods and conducts training to enhance productivity, reduce cost, and maintain worker safety.

Essential Duties & Responsibilities:

• Develops and maintains training curriculum. Designs and/or maintains training materials, including course overviews, outlines, trainer's guides, and other training materials (e.g., print materials, electronic materials, props, tools, supplies, and computer-based training).
• Conducts training for NW Natural employees, including classroom training, remote, scenario-based/simulation training, practical training and on-the-job training, as appropriate. Provides training for field coaches and evaluators. May provide training to contractors/contractor trainers.
• Designs training assessments and tools to evaluate employee performance and knowledge in training. Designs assessments for use during qualifying periods following training.
• Utilizes Learning Management System and electronic testing to track training completion and review assessment results with learners
• Observes and provides feedback to field employees on required job knowledge and skills. Conducts training needs assessment and evaluates training effectiveness.
• Performs training administrative duties, including using company software systems to track training, employee attendance, and evaluation results.
• Utilizes technology to enhance training delivery and to measure effectiveness.
• Conducts research and development on new tooling, work methods, and technologies and makes recommendations. Receives and conducts associated training.
• Coordinates and maintains operating manuals, including issuing updates and revisions to ensure compliance with internal and external codes, regulations, and standards.
• May develop and conduct training for fire departments on NW Natural-related natural gas topics. Initiates annual contact with all fire departments located within NWN service territory.
• Assists with and/or takes lead in the material defects and failure investigation process. Analyzes data and prepares reports to ensure compliance requirements are met. Works with Engineering and/or manufacturers/vendors to conduct follow-up analysis on defects/failures.
• Performs quality assurance inspections of personnel to support QA process and ensure standards taught in training are met.
• Provides support to the Operator Qualifications program. Sets up for and conducts evaluations, participates in OQ procedure review/revision, and provides related training.
• Serves as subject matter expert on various company committees, as assigned.
• Operates vehicles on Company business in compliance with state/local laws and Company policies and procedures.
• Coaches field employees on proper work practices, policies and procedures.
• May conduct training for parallel field roles with our industry partners (e.g., other utilities). Travels in territory to conduct training as needed.
• Supports Company's commitment to a culture of safe work practices.

Qualifications:

• A minimum of 3 years current NW Natural field operations experience or an equivalent combination of related current and past field operations experience/education for the Level 2 position.
• Relevant field operations experience could include the fields of: system operations, construction, customer field services, etc.
• 5+ years of current NW Natural field operations experience for the Level 3 position.
• Demonstrated advanced knowledge and application of:
  - Field Operations Manual
  - International Residential Code, International Mechanical Code, as applicable
  - NWN Standard Practices Manual and Federal Pipeline Safety Rules
  - NWN Emergency Response Procedures
  - Company Safe Work Practices and OSHA Regulations
• Excellent verbal communication skills in order to effectively communicate standards/expectations and provide one-on-one coaching.
• Proven presentation skills in order to effectively conduct training for small and large groups of technical experts.
• Proven ability to collaborate with others, including other team members, supervisors, and managers; and work effectively with employees at all levels and across departments.
• Demonstrated track record of establishing and maintaining respect and confidence of field employees; proven ability to work collaboratively.
• Values diversity and an inclusive teamwork approach.
• Superb writing skills, including technical documentation, record keeping and report writing; ability to effectively document training plans.
• Demonstrated initiative and results orientation.
• Proven ability to self-start, manage multiple tasks and prioritize work to meet deadlines using time-management techniques.
• Demonstrated problem-solving and creative-thinking skills; ability to define problems, develop and present recommendations, organize information, and identify alternative solutions.
• Skills in process design and improvement.
• Proven interpersonal skills; diplomatic and respectful.
• Demonstrable skills in using a PC, including word processing, spreadsheet, and database applications. Analytical and diagnostic skills; ability to collect, interpret and summarize data.
• Possess and maintain a valid OR/WA driver's license, any required certifications and/or endorsements and maintain a satisfactory driving record.
• Ability to physically access field work sites and locations as necessary.

What we offer:

Health & Wellness -

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform

Work Life Balance -

• Up to 23 Vacation Days
• 80 Hours of Sick Time
• 10 paid holidays and 3 floating holidays
• 3 weeks paid parental leave
• Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth.
• 1500 sq foot exercise facility and secure bike room

Financial -

• Meaningful annual incentive bonus opportunity in addition to base salary
• Competitive 401K company contribution and match
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement
• Wellness incentive program

Discounts -

• 20% off natural gas service
• Up to 30% discount at NW Natural Appliance Center
• TriMet Pass for all HQ employees
• Generous discounts with Verizon & AT&T Wireless

Base salary range:$88,700.00-$126,350.00 (Level 2) or $98,450.00 - $140,300.00 (Level 3) per year, depending on qualifications

Annual Target Incentive: Level 2, 9.5% target
Level 3, 9.5% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% - 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.

Deadline:10/20/26

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at [e-mail] or [phone].