Technical Trainer

Socket.dev; Kansas City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

LightEdge Solutions in Kansas City, MO is seeking a Training Specialist to design and deliver technical training for onboarding and ongoing staff.

You will create documentation, curriculum, training videos, and live templates, and identify training resources to define growth paths.

Join a team focused on operational excellence, hybrid cloud solutions, and rigorous audit standards, with over 20 years of experience and a culture of teamwork.

Qualifications

• Experience designing and delivering technical training programs.
• Ability to create and maintain technical documentation and curriculum.
• Experience with training videos, live templates and presentation materials.

Responsibilities

• Prepare and conduct training sessions for new hires and staff.
• Create knowledge base articles and training materials.
• Identify training needs through gap analysis and feedback.
• Track training tasks and goals in platforms.

Skills

Training design

Technical communication

Documentation creation

Training delivery

Knowledge management

Trouble ticketing

Training resource identification

Presentation

Requirements analysis

Tools

Trouble Ticketing

Knowledge Management

Job description

LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.

If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.

Responsibilities

• Prepare and conduct technical training programs and sessions for new hires and existing employees
• Create and maintain technical documentation and curriculum used by Operations Teams including but not limited to:
• Knowledge Base Articles
• Training Videos
• Live Training Templates
• Presentation Materials
• Assist with identifying training resources to define operational growth paths
• Present training workshop and refresher courses to employees
• Identify operational problems and determine specific training needs
• Conduct individual and team skill gap analysis
• Gather feedback from trainees and instructors and recommend suggestions to the learning process
• Track training tasks and goals in applicable platforms

Education and Experience

• Presentation Experience
• Excellent communication skills and the ability to explain technical and non-technical processes
• Process / Documentation Creation
• Experience providing technical training
• Experience with trouble ticketing platforms
• Experience with knowledge management platforms
• Demonstrated technical support history and understanding of technical problem resolution
• Additional certification in training (e.g. Certified Technical Trainer) is a plus

Preferred Skills

• Fortinet/Palo Alto Firewalls
• Windows / Linux / AIX OS
• Cisco Switching and Routing
• VMware (ESXI, VCD, and VCF)
• Monitoring Platforms
• Backup Solutions (Veeam/Zerto)
• IBM i (as400)

With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.