Technical Trainer

Paul Davis Restoration, Inc.; Jacksonville (FL); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Trainer to join their robust Training Team. This role involves organizing and conducting technical training for various IICRC certifications while developing engaging learning objectives and training programs. The ideal candidate will have extensive knowledge of the restoration industry and excellent communication skills to inspire trainees. This remote position offers the chance to work independently while traveling up to 75% across North America, making it perfect for those who thrive in a flexible and challenging environment.

Qualifications

• Must be an approved IICRC Instructor or obtain status within 12 months.
• Xactimate Certified or capable of obtaining certification within 6 months.
• 7+ years of practical experience in the restoration field.

Responsibilities

• Organize and conduct technical training on IICRC certifications.
• Develop learning objectives and training programs.
• Facilitate training classes at Paul Davis University and other locations.

Skills

Excellent communication skills

Leadership skills

Public speaking skills

Knowledge of Microsoft Office

Ability to work independently

Ability to develop training programs

Ability to facilitate training classes

Ability to pass and maintain IICRC certifications

Knowledge of restoration and reconstruction industry

Education

Bachelor’s Degree in business or related field

7+ years practical experience in restoration

Tools

Xactimate

Symbility

DASH (RMS)

Job description

We Are Paul Davis! Our company's mission is to provide opportunities for great people to deliver best-in-class results.

Join Our Dynamic Team as a Technical Trainer!

Do you have experience in business or construction? Are you looking to leverage your expertise in a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates multiple franchise locations across North America, seeks a Technical Trainer to join our robust Training Team!

POSITION SUMMARY: Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration, and reconstruction services for residential and commercial properties due to water, fire, mold, storm, and other disasters. The Paul Davis Network is made up of more than 340 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector.

The Technical Trainer’s primary responsibility is to organize and conduct technical training on the following IICRC certifications: WRT, ASD, & FSRT, and estimating/scoping. This role will develop learning objectives, write training programs, and facilitate training classes at Paul Davis University and locations throughout North America.

ESSENTIAL RESPONSIBILITIES:

1. Currently be an approved IICRC Instructor or be capable of obtaining an approved Instructor status within 12 months.
2. Currently be Xactimate Certified or affiliated trainer or capable of obtaining certification within 6 months.
3. Participate in and facilitate IICRC training classes and other relevant training classes within the industry.
4. Develop and facilitate courses related to reconstruction scoping and construction methods.
5. Develop learning objectives for training classes.
6. Develop and complete training programs and outlines for training classes.
7. Create and complete handouts, hands-on exercises, and tests for training classes.
8. Collaborate with the training department on objectives and aspects of the training classes.
9. Facilitate training classes at Paul Davis University and required locations throughout North America.
10. Complete administrative work regarding training class notes and attendees.
11. Attend and participate in weekly GS&R meetings with management.
12. Attend and participate in company meetings and training.
13. Participate and complete certifications for required IICRC courses.
14. Maintain IICRC Instructor Maintenance Requirement Program.
15. Other duties as assigned.

COMPETENCY - KNOWLEDGE, SKILLS, AND ABILITIES:

1. Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, One Drive, Share Point, Adobe, etc.).
2. Knowledge of WTR, ASD, and FSRT certifications through IICRC.
3. Extensive knowledge of the restoration and reconstruction industry.
4. Extensive knowledge of industry-based software (i.e., Xactimate, Symbility, DASH (RMS)).
5. Excellent communication skills.
6. Leadership skills.
7. Public speaking skills.
8. Priority Management skills.
9. Ability to be inspiring and engaging to others.
10. Ability to learn and operate our primary operating systems.
11. Ability to create and facilitate lesson plans for training classes.
12. Ability to answer and communicate with trainees and team members.
13. Ability to work with office equipment (computer, printer, fax).
14. Ability to work independently.
15. Ability to pass and maintain a satisfactory background check.
16. Ability to operate a vehicle safely.
17. Ability to pass and maintain the required IICRC certifications.
18. Ability to become an approved IICRC instructor for WTR, ASD, and FSRT.
19. Capable of working in a team environment.
20. Relatable to small business owners and their specific needs.
21. Robust interest in microenterprise and growth development.
22. Equipped to learn quickly and apply knowledge.
23. Maintain a level of confidentiality.
24. Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics.

REQUIRED EDUCATION AND EXPERIENCE:

1. Bachelor’s Degree in business, related field, or relevant experience.
2. 7 plus years’ practical experience working within the restoration field.
3. IICRC certifications (90% or higher grade) in WRT, ASD, and FSRT.

PREFERRED EDUCATION AND EXPERIENCE:

Experience in the restoration industry regarding water mitigation, mold remediation, lead and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction.

PHYSICAL REQUIREMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop, or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to stay in a stationary position up to 100% of the time. The person in this position must occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer. Must be able to observe and perceive information on a computer and documents. Must be able to communicate and converse with customers over the phone. Occasionally will lift up to 10lbs. Ability to safely operate a company vehicle.

WORK ENVIRONMENT: The employee will be working remotely in their home office and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employees must have access to a stable internet connection when working out of the office. Employee will be subject to outdoor temperatures while traveling. Employees must use provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision.

TRAVEL: This position may require up to 75% travel. This position requires travel to our home office in Jacksonville, FL and throughout North America. This position will also participate in team meetings, conferences, and training as required.

REASONABLE ACCOMMODATION FOR DISABILITY: Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to perform the essential functions of a particular job satisfactorily and does not cause an undue hardship for the employer.

DISCLAIMER: Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This is a remote position.