Senior Learning Experience Designer & Technical Trainer

Iron Mountain; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Learning Experience Designer & Technical Trainer to enhance their technical enablement team. In this pivotal role, you will design and implement effective learning programs that prepare teams for customer onboarding and solution deployment. If you are passionate about adult learning and eager to influence success in a collaborative environment, this is the opportunity for you. Join a forward-thinking organization committed to innovation and growth, and help shape the future of SaaS training and enablement.

Qualifications

• 5+ years of experience designing enterprise software training programs.
• Proficient in instructional design and adult learning best practices.

Responsibilities

• Collaborate with leadership to identify training needs and design learning experiences.
• Facilitate virtual and in-person instructor-led training workshops.

Skills

Instructional Design

Adult Learning Theories

E-learning Tools

Facilitation Skills

Data Analytics

Agile Course Design

Education

Bachelor’s degree in Instructional Design

Tools

Articulate 360

Adobe Captivate

Job description

At Iron Mountain, we understand that well-executed work creates a positive impact for our customers, employees, and the planet. We seek intelligent, dedicated individuals to join our team. Whether starting your career or seeking a new challenge, explore how you can enhance your professional journey with us.

We offer expert, sustainable solutions in records and information management, digital transformation, data centers, asset lifecycle management, and fine art storage and logistics. Collaborating daily with over 225,000 customers worldwide, we preserve valuable artifacts, optimize inventory, and protect data privacy through innovative, socially responsible methods.

Interested in contributing to our growth story while developing your skills in a welcoming culture? Let’s begin the conversation.

ABOUT THIS OPPORTUNITY.... (Remote Work Allowed)

We are looking for an experienced Learning Experience Designer & Technical Trainer to join our Technical Enablement team. In this role, you will partner with program managers, product managers, and engineers to design, implement, and assess effective learning programs for our implementation teams and partners. Your efforts will be key in preparing teams for customer onboarding, complex solution deployment, and partner success with our SaaS platform.

Our ideal candidate is learner-focused, skilled at synthesizing diverse inputs, adept in agile course design, passionate about understanding SaaS implementation and professional services workflows, and committed to applying adult learning best practices. You are inquisitive, proactive, problem-solving, and will help shape our technical training strategies, standards, and processes.

Key Responsibilities

● Collaborate with leadership to identify and prioritize training needs based on impact
● Work with SMEs to define learning objectives, design learning experiences (synchronous and asynchronous), and develop relevant content. Modalities include coaching, mentorship, job aids, e-learning, instructor-led sessions, and hands-on activities.
● Provide guidance on instructional design strategies and technology integration
● Develop evaluation methods to measure learning outcomes and use feedback for continuous improvement
● Utilize data analytics to assess program effectiveness and inform enhancements
● Facilitate virtual and in-person instructor-led training workshops
● Support change management initiatives through targeted learning interventions
● Research and incorporate emerging technologies and trends to enhance learner experience
● Offer ongoing coaching to team members to reinforce learning and address skill gaps
● Ensure training content reflects current product capabilities and best practices

Qualifications

● Bachelor’s degree in Instructional Design, Learning Sciences, or related field
● Over 5 years of experience designing enterprise software training programs
● Strong facilitation and presentation skills
● Expertise in instructional design, adult learning theories, and e-learning tools
● Proficiency with LMS and authoring tools like Articulate 360, Adobe Captivate
● Certification program familiarity is a plus

Why Join Us?

As a Senior Learning Experience Designer & Technical Trainer, you will directly influence our delivery teams and partners’ success, fostering excellence in SaaS and digitization. Join a collaborative, innovative team committed to growth and enabling success at all levels. Let’s shape the future of technical enablement together!

Travel Requirements

20% of the time.