Bilingual Spanish-Speaking Sales Desk | Technical Customer Service Representative

Wilson Tool Canada; Hugo (MN); On-site; USD 54,000 - 81,000; Full time

Job summary

Wilson Tool International in Hugo, Minnesota, is seeking a Bilingual Spanish-Speaking Sales Desk / Technical Customer Service Representative. This role handles customer service tasks, quotes, orders, and tooling recommendations for complex metal manufacturing orders.

Proficiency in SAP and strong communication skills are essential. The position emphasizes Spanish/English bilingual support, technical knowledge of tooling, and collaboration with sales and design teams.

Qualifications

• Bilingual in Spanish and English.
• Strong mechanical ability.
• Customer service experience.
• Clear, professional communication with customers and coworkers.
• Proficient in English reading/writing.
• Strong MS Office skills (Word, Excel, Outlook).
• Experience with SAP is a plus.

Responsibilities

• Understand and communicate complex tooling solutions for customers.
• Take orders and process quotes using SAP.
• Communicate with customers via phone, email, fax, or in person.
• Assist customers with questions to provide best tooling solutions.
• Review customer applications and prints to determine tooling solutions.
• Provide support to coworkers, outside sales agents, designers, and distributors.
• Process mail and file paperwork.
• Additional duties as assigned by supervisor.

Skills

Bilingual Spanish

Mechanical Aptitude

Customer Service

Interpersonal Skills

Technical Communication

MS Office

Education

College Degree

Tools

SAP ERP

Job description

Bilingual Spanish-Speaking Sales Desk | Technical Customer Service Representative

Technical Customer Service - Bi-lingual Spanish speaking
Hugo, Minnesota · Customer Service

JOB SUMMARY

Responsible for all customer service functions including answering telephones and e-mails, processing quotes and orders per customer requirements, identifying and recommending tooling solutions for customer applications, problem solving for the customer, tracking orders, and following up with internal and external customers. All of which are for complex and technical job ordersin the metal manufacturingindustry.

PRIMARY DUTIES AND RESPONSIBILITIES

• Understand and communicate complex and technical tooling solutions for our customers.
• Answer phones and e-mails to take orders and process quotes utilizing the SAP ERP system.
• Communicate with customers via phone, email, fax, or face to face with all aspects of their account and orders.
• Assist customers with questions and problems to be able to provide them with the best tooling solutions.
• Review customer applications and prints to determine the correct tooling solution that best serves the customer.
• Provide support to co-workers, outside sales agents, designers, and outside distributors.
• Process customer mail and file paperwork.
• Additional duties as assigned by supervisor.

QUALIFICATIONS

• Bilingual in Spanish/English.
• Strong mechanical ability.
• Customer service work experience.
• Strong interpersonal communications skills.
• Ability to communicate clearly, effectively, and professionally with customers and co-workers.
• Ability to proficiently speak, read, and write in English.
• Ability to communicate technical product and complex manufacturing related information.
• Strong computer skills and proficiency in Microsoft Office products including Word, Excel, and Outlook.

PREFERRED QUALIFICATIONS

• College degree in Business, Communications, Engineering, or related
• Technical sales and manufacturing work experience.
• Technical mathematics knowledge to calculate dimensions and clearances.
• SAP experience.

COMPETENCIES

• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Adaptability - Ability to adapt to change in the workplace.
• Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
• Communication - Ability to communicate effectively with others using the spoken word and writing clearly and concisely.
• Team Player - Ability to get along well with a variety of personalities and individuals and work well in a teamenvironment.Ability to recognize and show consideration for others.
• Problem Solving/Innovative - Ability to find a creative solution for or to deal proactively with work-related problems.
• Reliability - The trait of being dependable and trustworthy.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

WORK ENVIRONMENT

Inside; Office and some manufacturing floor. Some travel may be required to visit customer sites or support trade shows.

PHYSICAL DEMANDS

The physical demands and work environment described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Continuous sit throughout the workday
• Continuous work on computer throughout the workday
• Continuous reaching forward between shoulder/waist
• Continuous bending/twisting/rotating and simple grasping and writingContinuous exposure to indoor manufacturing environment
• Occasional exposure to chemicals and/or fumes
• Frequent standing and walking throughout manufacturing and office environments
• Occasional lifting and carrying up to 25 lbs.

Definitions:

Continuous Frequent Occasional
5-8 hrs./shift 2-5 hrs./shift Up to 2 hrs./shift

WORK SCHEDULE

Monday through Friday, Full-time; days

COMPENSATION

$25.71-$38.98 per hour DOQ + $1.00 Language premium

ELIGIBILITY & SELECTION

Outside Applications or Current employees with an interest in this position are encouraged to apply. Wilson Tool International supports promotion from within, whenever possible, to fill vacant positions. The company will establish job requirements/qualifications for all open positions. In addition, other factors such as time in current position (basic guideline is 2 years), department workload, and general business conditions will also determine eligibility. Selection will be based on job requirements and the candidate’s qualifications. Key selection criteria are seniority, special knowledge, skills, and abilities, past performance, and supervisory recommendation. Interviews may be utilized in order to determine the top candidate. Interviews cannot be guaranteed for all applicants.

Wilson Tool is an EEO/AA employer: women, minorities, the disabled, and veterans are encouraged to apply. EEO is the Law

www.wilsontool.com/careers