Technical Team Lead - IT

Mobile Integration Workgroup; Washington (District of Columbia); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

PTO

Job summary

Mobile Integration Workgroup is seeking an IT Technical Team Lead to oversee operations, infrastructure, and device labs for product development and testing. You will lead hands-on IT support, manage Windows and Linux servers, and drive adherence to security policies while coordinating with engineering, QA, and DevOps teams.

The role emphasizes leadership, scripting, and continual improvement across IT services in a fast‑paced environment in the Washington, DC area.

Qualifications

• Bachelor’s degree in a related IT field.
• 8+ years in IT support, systems administration, or infrastructure.
• 1–2 years in a leadership or team lead role.
• Strong hands-on with M365, Entra ID, Azure, Intune and AD.
• Strong Windows and Linux server administration knowledge.
• Experience with VMware ESXi/vCenter and virtual machines.
• Experience with Dell servers, iDRAC, NAS/storage, and backups.
• Solid networking knowledge: Cisco, UniFi, VLANs, DNS, DHCP, VPNs.
• Security basics: MFA, IAM, secure configurations.
• PowerShell scripting or automation experience.

Responsibilities

• Lead daily IT operations across systems, networks, and device labs.
• Manage Windows/Linux servers, patching, monitoring, and maintenance.
• Administer Microsoft environments including M365, Entra ID, Azure, Intune, AD.
• Oversee virtualization with VMware ESXi, vCenter, and VMs.
• Support IT infrastructure: Dell servers, NAS, backups.
• Maintain network infrastructure: Cisco, UniFi, DNS, DHCP, VPNs.
• Ensure high availability, performance, security, and reliability.
• Provide hands-on IT support for hardware, software, and end-user computing.
• Collaborate with engineering/QA/DevOps to support labs and testing.
• Plan upgrades, lifecycle management, and IT projects.

Skills

Team leadership

IT operations

PowerShell

Troubleshooting

Documentation

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365

Azure

Intune

Active Directory

VMware ESXi

iDRAC

Cisco

UniFi

Job description

Job Description

The IT Technical Team Lead is responsible for IT operations, infrastructure, and support services that enable product development, automation, and real-device testing environments. This role combines hands‑on technical expertise with team leadership, ensuring reliable systems, network stability, and efficient support for engineering, QA, and DevOps teams. The IT Team Lead drives operational excellence and continuous improvement across IT services.

Essential Duties and Responsibilities

• Daily IT operations including systems, networks, servers, user support, and device lab environments.
• Administer and support Microsoft environments including Microsoft 365, Microsoft Entra ID, Azure, Microsoft Intune, and Active Directory.
• Manage Windows and Linux servers, including installation, configuration, maintenance, monitoring, patching, and troubleshooting.
• Manage virtualization environments including VMware ESXi, vCenter, and virtual machines.
• Manage and support IT infrastructure including Dell servers, iDRAC, storage systems, NAS devices, and backup solutions.
• Manage and support network infrastructure including Cisco and UniFi equipment, VLANs, DNS, DHCP, VPNs, and related network services.
• Ensure high availability, performance, reliability, and security of IT infrastructure.
• Manage and support real‑device labs, including mobile devices, test hardware, servers, storage, and network equipment.
• Coordinate installation, configuration, maintenance, upgrades, and lifecycle management of hardware and software systems.
• Monitor systems and networks, proactively identifying and resolving infrastructure, connectivity, hardware, software, and end‑user issues.
• Provide hands‑on IT support and troubleshooting for hardware, software, operating systems, network connectivity, and end‑user computing environments.
• Collaborate with engineering, QA, and DevOps teams to support development, testing, automation, and lab environments.
• Manage user accounts, permissions, access controls, and authentication across IT systems and applications.
• Implement and maintain cybersecurity best practices, including MFA, access control, permissions management, secure configurations, and security policies.
• Develop and enforce IT policies, procedures, standards, and operational best practices.
• Use PowerShell and basic automation to streamline administrative tasks, system management, monitoring, and IT support processes.
• Handle incident management, escalation, troubleshooting, and root cause analysis.
• Plan and manage IT projects, infrastructure upgrades, system implementations, and continuous improvement initiatives.
• Maintain accurate documentation for systems, configurations, processes, network infrastructure, and IT procedures.
• Manage IT assets, equipment inventories, lifecycle tracking, and related documentation.
• Coordinate and maintain backup and recovery processes to support business continuity and data protection.
• Ensure compliance with security, performance, reliability, and operational requirements.

Position Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 8+ years of experience in IT support, systems administration, infrastructure, or related IT roles.
• 1–2 years of experience in a leadership or team lead role.
• Strong hands‑on experience with Microsoft 365, Microsoft Entra ID, Azure, Microsoft Intune, and Active Directory.
• Strong knowledge of Windows and Linux server administration.
• Experience with VMware ESXi, vCenter, and virtual machine environments.
• Experience managing Dell servers, iDRAC, NAS/storage systems, and backup solutions.
• Strong understanding of networking concepts and hands‑on experience with Cisco, UniFi, VLANs, TCP/IP, DNS, DHCP, and VPNs.
• Strong knowledge of operating systems including Windows, Linux, and macOS.
• Experience managing hardware, end‑user devices, servers, storage, and network infrastructure.
• Working knowledge of cybersecurity practices including MFA, permissions, identity and access management, access controls, and secure IT configurations.
• Experience with IT asset management, technical documentation, system configuration documentation, and IT procedures.
• Experience using PowerShell and basic scripting or automation to improve IT administration and support processes.
• Strong troubleshooting and problem‑solving skills across hardware, software, systems, and network environments.
• Excellent leadership, communication, organizational, and project management abilities.

Benefits

• A comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) retirement savings plan, and paid time off (PTO).

Mobile Integration Workgroup Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.