IT Team Lead

Integrated Schoolhouse, Inc; Cincinnati (OH); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

PTO

Vision benefits

Dental

Job summary

Integrated Schoolhouse, Inc in Cincinnati seeks an IT Team Lead to oversee a hands-on team of IT technicians, manage client relationships, and drive growth through new opportunities. This hybrid role blends technical leadership with sales and business development.

Responsibilities include mentorship, onboarding, training, performance reviews, SLA monitoring, SOPs, cross-functional collaboration, and budget/vendor coordination. Requires 5+ years IT experience.

Qualifications

• 5+ years in IT support/services with 1–2 years in a lead, supervisory, or management role.
• Strong technical background (networking, hardware/software troubleshooting, systems administration, or similar).
• Demonstrated experience in client-facing roles.
• Excellent communication, leadership, and interpersonal skills.
• Ability to balance hands-on technical work with strategic/relationship-building activities.

Responsibilities

• Supervise, mentor, and schedule a team of IT technicians handling support, installations, and service calls.
• Develop and deliver onboarding and ongoing training programs to build technical skills and customer service standards.
• Conduct performance reviews, set individual and team goals, and provide regular coaching and feedback.
• Monitor ticket queues, escalations, and service quality to ensure SLAs and response-time targets are met.
• Create and maintain standard operating procedures (SOPs) and technical documentation.
• Foster a collaborative, accountable team culture and resolve personnel or workflow issues as they arise.
• Build and maintain strong relationships with clients, vendors, and strategic partners.
• Assist in preparing proposals, quotes, and service agreements for prospective clients.
• Represent the company at networking events, trade shows, and community/business functions.
• Collaborate with sales and marketing to develop go-to-market strategies for new IT service offerings.
• Act as an escalation point for complex technical issues requiring managerial input.
• Coordinate with other departments to align IT service delivery with business goals.
• Stay current on industry trends, emerging technologies, and competitive offerings.
• Assist leadership with budgeting, resource planning, and vendor negotiations as needed.

Skills

Leadership

Client-facing

Communication

Technical troubleshooting

Strategic thinking

Education

Bachelor's degree in Information Technology

Tools

CompTIA A+ / Network+

Microsoft Certifications

Cisco Certifications

Job description

Job Description:

IT Team Lead.

Reports To:

President.

Employment Type:

Full-Time.

Position Summary:

We are seeking a hands-on IT Team Lead to oversee and train a team of IT technicians while also driving business growth through client relationship management and new opportunity development. This is a hybrid role combining technical leadership, staff development, and sales/growth. Ideal for someone who understands IT operations deeply but also enjoys building relationships and identifying new business opportunities.

Key Responsibilities:

Team Management & Training:

• Supervise, mentor, and schedule a team of IT technicians handling support, installations, and service calls.
• Develop and deliver onboarding and ongoing training programs to build technical skills and customer service standards.
• Conduct performance reviews, set individual and team goals, and provide regular coaching and feedback.
• Monitor ticket queues, escalations, and service quality to ensure SLAs and response-time targets are met.
• Create and maintain standard operating procedures (SOPs) and technical documentation.
• Foster a collaborative, accountable team culture and resolve personnel or workflow issues as they arise.

Business Development:

• Build and maintain strong relationships with clients, vendors, and strategic partners.
• Assist in preparing proposals, quotes, and service agreements for prospective clients.
• Represent the company at networking events, trade shows, and community/business functions.
• Collaborate with sales and marketing to develop go-to-market strategies for new IT service offerings.

Operational & Cross-Functional Duties:

• Act as an escalation point for complex technical issues requiring managerial input.
• Coordinate with other departments (sales, operations, finance) to align IT service delivery with business goals.
• Stay current on industry trends, emerging technologies, and competitive offerings.
• Assist leadership with budgeting, resource planning, and vendor negotiations as needed.

Qualifications:

Required:

• 5+ years of experience in IT support/services, with at least 1–2 years in a lead, supervisory, or management role.
• Strong technical background (networking, hardware/software troubleshooting, systems administration, or similar).
• Demonstrated experience in client-facing roles.
• Excellent communication, leadership, and interpersonal skills.
• Ability to balance hands-on technical work with strategic/relationship-building activities.

Preferred:

• Bachelor's degree in Information Technology, Business, or related field (or equivalent experience).
• Relevant IT certifications (CompTIA A+/Network+, Microsoft, Cisco, etc.).
• Experience in a Managed Service Provider (MSP) or IT consulting environment.
• Prior experience creating training curricula or knowledge-based content.
• Familiarity with proposal writing, and RFP responses.

Key Competencies:

• Leadership & team development.
• Customer relationship management.
• Strategic thinking & business acumen.
• Technical troubleshooting & problem-solving.
• Communication & presentation skills.
• Organization and multitasking under pressure.

Compensation & Benefits:

• Salary: $55,000-$60,000.
• Benefits: Health insurance, PTO, vison, dental.
• Performance-based bonus structure tied to business development goals and growth.

This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties, responsibilities, and activities may change at any time with or without notice.