Technical Systems Engineer II (Full-Time) - United States

Cisco; North Carolina; On-site; USD 90,000 - 140,000; Full time

Job summary

Cisco Systems, Inc. is seeking a Technical Systems Engineer to maintain cloud development environments, build automated deployment workflows, and troubleshoot infrastructure with application teams. You will document playbooks and contribute to design discussions to raise engineering standards.

You will collaborate with developers to reduce downtime, improve platform reliability, and accelerate software delivery using modern cloud tools.

Qualifications

• Bachelor's degree or equivalent in CS/IT related field.

Responsibilities

• Maintain health and performance of cloud development environments to prevent downtime.

Skills

Scripting (Python, Bash)

Linux navigation

CI/CD workflows

Agile methodologies (Scrum/Kanban)

Communication skills

Education

Bachelor's degree in Computer Science or related

Associate’s/Apprenticeship/Bootcamp/Certification + 1 year experience

High school diploma + 2 years experience

Tools

Jenkins

GitLab CI

GitHub Actions

Docker

Podman

AWS

Azure

GCP

OpenShift

Linux

Python

Bash

Jira

Confluence

Prometheus

Grafana

Splunk

Job description

Meet the team

We are a dedicated engineering team that builds and manages foundational infrastructure platforms across Cisco. Our work empowers thousands of software developers to release secure, high-quality products faster to global customers. As a close-knit group of ten engineers, we cultivate an open, supportive, and inclusive team culture where every voice matters. You will work with modern cloud technologies while tackling meaningful technical challenges that directly shape our software development future.

Your impact

As a Technical Systems Engineer, you will maintain the health and performance of our cloud development environments to prevent system downtime. Build automated deployment workflows to increase software delivery speed and reduce manual engineering effort. Partner closely with application developers to troubleshoot infrastructure issues and improve overall platform reliability. Create clear technical documentation and playbooks to accelerate incident resolution and support team learning. Share your ideas in design discussions to help introduce modern tools that elevate our engineering standards.

Minimum qualifications

• A Bachelor's degree with 0 years of work experience
• An educational or workforce development program (e.g., Associate’s, Apprenticeship, Boot camp, or Certification) with 1 year of work experience
• High school diploma (or equivalent) with 2 years of work experience
• Qualifying education and work experience should be in Computer Science, IT, Computer Engineering, or related field
• Hands-on experience configuring and maintaining CI/CD pipelines using tools such as Jenkins, GitLab CI, or GitHub Actions
• Working knowledge of container platforms such as Docker or Podman and cloud environments like AWS, Azure, GCP, or OpenShift
• Experience navigating Linux environments and writing automation scripts using Python, Bash, or shell utilities

Preferred qualifications

• Experience with IT service management workflows and incident tracking tools such as ServiceNow
• Familiarity with system observability and monitoring platforms like ThousandEyes, Prometheus, Grafana, or Splunk
• Experience working within Agile frameworks such as Scrum or Kanban using Jira and Confluence
• Effective written and verbal communication skills with a passion for knowledge sharing and peer collaboration
• Demonstrated curiosity and eagerness to learn new engineering methodologies and cloud technologies

Why Cisco?

At Cisco,we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees, 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco. Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees. Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next. Additional paid time away may be requested to deal with critical or emergency issues for family members. Optional 10 paid days per full calendar year to volunteer.

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $104,600.00 - $152,600.00 Non-Metro New York state & Washington state: $91,500.00 - $134,900.00. For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.