Solutions Engineer

Cisco; United States; Remote; USD 209,000 - 275,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with Cisco matching

Paid parental leave

Job summary

Cisco ThousandEyes is a Digital Experience Assurance platform within Cisco that helps IT teams detect and remediate network issues before they impact end users. The Solutions Engineering team is seeking a seasoned professional to support the technical sales process, design and present architectures, and build trusted advisor relationships with customers across the US and Canada.

Responsibilities include scoping deployments, presenting to decision makers, contributing to demonstration materials,

Qualifications

• 8+ years of Solutions Engineering experience.
• Experience with application and network protocols including HTTP, DNS, TCP/IP, and BGP.
• Experience designing, deploying, troubleshooting, or supporting application and network infrastructure.
• Experience with unified communications technologies or solutions.
• Experience with application and network performance analysis solutions.

Responsibilities

• Assist sales in technical prospecting and demonstrate solutions to showcase capabilities and use-cases.
• Scope and architect solution deployments and present to decision makers during trial wrap-up meetings.
• Build and maintain a technical and trusted advisor relationship with customers.
• Coordinate with Customer Success and Product Management to enhance solution strategy and post-sales support.

Skills

Solutions engineering

Networking protocols

Infrastructure design

Unified communications

Performance analysis tools

Job description

The application window is expected to close on: 10/30/2026

Meet the Team

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

Your Impact

• Support the technical sales process Assist sales in technical prospecting to help uncover opportunities Demonstrate solution to showcase capabilities and use-cases Build and maintain a technical and trusted advisor relationship with customers
• Support customers during solution trials Scope and architect solution deployments Present to decision makers during trial wrap-up meetings Participate as a member of the Solutions Engineering teams Participate on weekly team meetings Participate in quarter business review sales meetings Present technical topics and successful wins Share technical challenges and ways to overcome Interact with team to ask questions, share experiences, and exchange ideas Help establish and enhance demonstration material showcasing the solution Research technical topics impacting the industry to grow as an industry leader Interface with Marketing Support trade shows and networking events Support ThousandEyes Connect events Contribute to blog and social media posts Suggest and contribute to white-papers and case-studies Interface with Product Management and Engineering Provide solution feedback from hands-on use and customer interaction Provide solution suggestions and enhancements to drive solution strategy Participate, drive and provide feedback on internal and external solution beta programs Interface with Customer Success Coordinate with Customer Success in providing post-sales support (training, deployment, support, etc.) Encourage and guide customers to utilize Customer Success as an extension of their NOC to help ensure success

Minimum Qualifications

• 8+ years of Solutions Engineering experience.
• Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP.
• Experience designing, deploying, troubleshooting, or supporting application and network infrastructure.
• Experience working with unified communications technologies or solutions.
• Experience with application and network performance analysis solutions.

Preferred Qualifications

• Experience with packet analysis of network and application protocols.
• Experience using at least one scripting language, such as Python, Perl, or JavaScript.
• Experience troubleshooting and supporting Apple, Linux, and Microsoft operating systems.
• Experience delivering technical presentations and demonstrations to technical and business audiences.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $209,100.00 to $275,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation_, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, is listed below: New York City Metro Area: $229,000.00 - $344,700.00 Non-Metro New York state & Washington state: $218,600.00 - $329,000.00 _ For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.