Technical System Coordinator

City-of-SAN-Antoni; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

City of San Antonio is seeking a qualified IT professional to oversee design, development, and maintenance support for specialized equipment, software, or databases under direction.

Responsibilities include end user support, coordinating maintenance, and designing departmental databases. Travel may be required to inspect and support equipment at different locations.

Qualifications

• Bachelor's degree required.
• 3 years of increasingly responsible experience in database management, system support, or a relevant technical field; includes 1 year supervisory experience.
• Valid Class 'C' Texas Driver's License.
• CJIS background check required; certain disqualifications apply.

Responsibilities

• Oversees end user support with complex specialized equipment and software.
• Coordinates support, maintenance, and troubleshooting of equipment, databases, and programs.
• Assists in designing, creating, and implementing departmental databases.
• Identifies departmental technical needs and requirements.
• Travels to locations to inspect, evaluate, maintain, and troubleshoot equipment and programs.
• Works with stakeholders to understand requirements and objectives for projects.
• Assists in preparing written reports, summaries, and presentations on technical systems.
• Performs related duties as required.

Skills

Database management

System support

Supervisory experience

Technical problem solving

Clear communication

Office software & hardware knowledge

Education

Bachelor's Degree

Job description

Under direction, oversees technical work related to activities in the design, development, and maintenance support for specialized equipment,software, or databases. May exercise supervision over assigned staff.

Work Location

515 S Frio St, San Antonio, TX 78207,

Work Hours

7:45 a.m. - 4:30 p.m., Monday - Friday

• Oversees end user support with complex specialized equipment and software.
• Coordinates the support, maintenance, and troubleshooting of equipment, departmental databases, and technical programs.
• Assists in designing, creating, and implementing departmental databases.
• Identifies departmental technical needs and requirements.
• Travels to different locations to inspect, evaluate, maintain, and troubleshoot equipment and technical programs.
• Works with stakeholders to understand requirements and objectives in building project objectives and program plans.
• Assists in preparing written reports, summaries, and presentations on technical systems.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's Degree from an accredited college or university.
• Three (3) years of increasingly responsible experience in database management, system support, or a relevant technical field; to include one (1) year of supervisory or lead experience.
• Valid Class 'C' Texas Driver's License.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJISeligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of governmental procedures and policies.
• Knowledge of computer software and hardware applications.
• Knowledge of databases and data gathering methods.
• Skill in problem-solving and critical thinking.
• Ability to analyze and recommend solutions to management.
• Ability to operate a computer keyboard and other basic computer equipment.
• Ability to provide technical assistance and training to users.
• Ability to supervise, evaluate, and monitor performance in accordance with City policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to develop, implement, and evaluate new programs.
• Ability to perform all the physical requirements of the position with or without accommodations.
• Ability to work primarily in an office environment.