Technical Support & Training Specialist

Steffes Corporation; Dickinson (ND); On-site; USD 45,000 - 65,000; Full time

Job summary

Steffes Corporation in Dickinson, North Dakota, seeks a skilled individual to provide product support in a technical capacity. The successful candidate will handle customer inquiries, develop technical documentation, and improve customer relations. An Associate’s degree or equivalent experience is required, along with excellent communication skills. This is an opportunity to work in a collaborative environment where trust, respect, and safety are core values. The role involves a dynamic and supportive atmosphere that emphasizes customer satisfaction and quality service.

Qualifications

• Must possess great communication skills.
• Associate’s Degree or 3 years of related work experience.

Responsibilities

• Providing technical support to homeowners, contractors, and other customers.
• Handle customer problems/complaints via phone, email, or other means.
• Develop resources to aid in installation and troubleshooting.
• Update manuals and supporting documents.
• Maintain a positive work atmosphere by collaborating with others.

Skills

Great communication skills

Education

Associate’s Degree in a related field or at least 3 years of work experience

Job description

Steffes Corporation in Dickinson, North Dakota, seeks a skilled individual to provide product support in a technical capacity. The successful candidate will handle customer inquiries, develop technical documentation, and improve customer relations. An Associate’s degree or equivalent experience is required, along with excellent communication skills. This is an opportunity to work in a collaborative environment where trust, respect, and safety are core values. The role involves a dynamic and supportive atmosphere that emphasizes customer satisfaction and quality service.