Technical Support & Training Engineer

PSD; Town of Ithaca (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

401K savings plan

Life Insurance

Long-Term Disability Insurance

Flexible Spending Accounts

Paid Holidays

Unlimited Sick Leave

Paid Parental Leave

Paid Benefit Time

Job summary

PSD is seeking a Building Support & Training Engineer to ensure contractors successfully adopt and use our internal weatherization and building decarbonization tools. You will act as the technical resource and SME for energy modeling workflows, delivering training, troubleshooting, and ongoing support to improve program delivery.

You will collaborate with project management, software development, outreach, and contractors to expand participation and maintain high-quality customer service.

Qualifications

• Bachelor’s degree in engineering, environmental science, business, or related field, or equivalent experience.
• Minimum 4 years of professional experience in energy efficiency, building science, green building, or related field.
• Experience working for or closely with residential home performance, weatherization, HVAC, insulation, or building envelope contractors.
• Strong understanding of residential building science, energy efficiency measures, and home performance best practices.
• Experience using residential energy modeling software and interpreting modeling outputs.
• Strong customer service and communication skills with experience in training or outreach.
• Demonstrated ability to train adult learners and translate complex technical concepts into practical guidance.
• Ability to travel within New York for site visits, training sessions, and outreach events.
• Proficiency with software tools, data entry, and troubleshooting.

Responsibilities

• Serve as technical resource and SME for PSD’s energy modeling and program delivery tools.
• Train, troubleshoot, and provide ongoing support to contractors to improve software workflows.
• Collaborate with project management, software development, outreach, and contractors to strengthen program delivery.
• Contribute to contractor outreach, recruitment, and field support to expand participation and quality service.

Skills

Training delivery

Customer service

Communication

Troubleshooting

Data entry

Software tools

Adult learning

Travel (NY)

Education

Bachelor’s degree or equivalent

Tools

Residential energy modeling software

Job description

Description

The Building Support & Training Engineer is responsible for ensuring external contractors successfully adopt and use our internal software tools that support program participation.

The primary ambition of this position is to serve as the technical resource and subject matter expert for PSD's related energy modeling and program delivery tools. This role will support contractor adoption, training, troubleshooting and continuous improvement of software workflows that support weatherization and building decarbonization programming.

This role serves as a key liaison between project management, software development, outreach, and participating contractors, providing training, troubleshooting, and ongoing support to strengthen program delivery. The position also contributes to contractor outreach, recruitment, and field support, helping to expand participation and maintain high-quality customer service.

What You Bring

• Bachelor's degree in engineering, environmental science, business, or related field, or equivalent experience.
• Minimum 4 years of professional experience in energy efficiency, building science, green building, or related field.
• Experience working for or closely with residential home performance, weatherization, HVAC, insulation, or building envelope contractors.
• Strong understanding of residential building science, energy efficiency measures, and home performance best practices.
• Experience using residential energy modeling software and interpreting modeling outputs.
• Strong customer service and communication skills with experience in training or outreach.
• Demonstrated ability to train adult learners and translate complex technical concepts into practical guidance.
• Ability to travel within New York for site visits, training sessions, and outreach events.
• Proficiency with software tools, data entry, and troubleshooting.

Compensation & Benefits

• Salary: Competitive, commensurate with education, qualifications, and experience.
• Benefits: Health Insurance, 401K savings plan, Life Insurance, Long-Term Disability Insurance, Flexible Spending Accounts, Paid Holidays, Unlimited Sick Leave, Paid Parental Leave, and a Paid Benefit Time program.