Building Support & Training Engineer

Performance-Systems; Town of Ithaca (NY); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Health Insurance

401K savings plan

Life Insurance

Long-Term Disability Insurance

Flexible Spending Accounts

Paid Holidays

Unlimited Sick Leave

Paid Parental Leave

a Paid Benefit Time program

Job summary

Performance Systems Development is seeking a Building Support & Training Engineer to ensure external contractors successfully adopt and use our internal software tools that support program participation.

The role is the technical resource and SME for PSD's energy modeling and program delivery tools, providing training, troubleshooting, and ongoing support to strengthen weatherization and building decarbonization efforts across New York.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 4 years of professional experience in energy efficiency or building science.
• Experience with residential home performance contractors.
• Strong knowledge of residential building science and energy efficiency.
• Experience using residential energy modeling software.
• Strong customer service and training/outreach skills.
• Ability to travel within New York.
• Proficiency with software tools, data entry, and troubleshooting.

Responsibilities

• Serve as the technical resource for energy modeling and program tools.
• Train contractors and troubleshoot software workflows.
• Support adoption and continuous improvement of software processes.
• Coordinate with project management, software development, outreach, and contractors.
• Assist with contractor outreach, recruitment, and field support.
• Maintain high-quality customer service.

Skills

Customer service

Communication

Training/outreach

Troubleshooting

Software proficiency

Data entry

Adult training

Travel readiness

Education

Bachelor's degree in engineering/environmental science/business

Tools

Energy modeling software

Job description

Performance Systems Development is a national leader in building science and energy efficiency. Since our founding 25 years ago, we've grown to over 100 employees who are passionate about delivering creative and effective solutions that drive change in how buildings use energy.

We focus on three core areas:

1. High-impact energy efficiency programs that improve building performance.

2. Workforce development and industry training to upskill professionals.

3. Innovative software solutions to manage and analyze energy efficiency data.

Our work advances energy policies, supports contractors, and drives sustainability efforts across the industry.

Description

The Building Support & Training Engineer is responsible for ensuring external contractors successfully adopt and use our internal software tools that support program participation.

The primary ambition of this position is to serve as the technical resource and subject matter expert for PSD's related energy modeling and program delivery tools. This role will support contractor adoption, training, troubleshooting and continuous improvement of software workflows that support weatherization and building decarbonization programming.

This role serves as a key liaison between project management, software development, outreach, and participating contractors, providing training, troubleshooting, and ongoing support to strengthen program delivery. The position also contributes to contractor outreach, recruitment, and field support, helping to expand participation and maintain high-quality customer service.

What You Bring

• Bachelor's degree in engineering, environmental science, business, or related field, or equivalent experience.
• Minimum 4 years of professional experience in energy efficiency, building science, green building, or related field.
• Experience working for or closely with residential home performance, weatherization, HVAC, insulation, or building envelope contractors.
• Strong understanding of residential building science, energy efficiency measures, and home performance best practices.
• Experience using residential energy modeling software and interpreting modeling outputs.
• Strong customer service and communication skills with experience in training or outreach.
• Demonstrated ability to train adult learners and translate complex technical concepts into practical guidance.
• Ability to travel within New York for site visits, training sessions, and outreach events.
• Proficiency with software tools, data entry, and troubleshooting.
• Salary: Competitive, commensurate with education, qualifications, and experience.
• Health Insurance
• 401K savings plan
• Life Insurance
• Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Holidays
• Unlimited Sick Leave
• Paid Parental Leave
• a Paid Benefit Time program