Technical Support Trainer

Veeco Instruments Inc.; San Jose (CA); On-site; USD 71,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

Vacation and Sick Time

Tuition Reimbursement

Employee Assistance Program (EAP)

Identity Theft Prevention

Job summary

Veeco Instruments Inc. in the United States seeks a Technical Instructor to deliver training in person, remotely, and via computer-based training.

You will create training material for new systems, identify learning objectives, and collaborate with teams to ensure accurate procedures. You will schedule deliveries, track attendance in the LMS, and support training for Veeco Field Service Engineers and customer operators.

Qualifications

• Requires a Bachelor's degree or equivalent in a technical field.
• Two years of experience in Technical Support or Field Service.
• Technical background in the semiconductor/technical manufacturing field is required.

Responsibilities

• Plan and schedule training deliveries.
• Deliver training in person and remotely.
• Develop training material for customer and internal training.
• Train on released procedures and performance.
• Use LMS to deliver and track course completion.
• Assist with verification of procedures and contribute to system documentation.

Skills

Training delivery

Public speaking

Information presentation

Semiconductor knowledge

Microsoft Office

Education

Bachelor's Degree or technical university degree (e.g., ITT, DeVry)

Tools

Adobe Acrobat

MS Word

PowerPoint

Excel

Job description

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About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers .

Overview

The Technical Instructor delivers training through direct in-person deliveries, remote deliveries, and creates indirect training for computer-based training. The instructor will train personnel to follow the steps of released procedures for safe, accurate, and complete task performance. The instructor will have to train both internal (Veeco Field Service Engineers) and external (Customer Operators and Maintenance Personnel). The instructor creates training packages for new systems and topics including collaborating with others to identify the Learning Objectives and creating the training material based on the identified objectives. The instructor also converts existing training material into Computer Based Training output to be uploaded to a Learning Management System and uses the Learning Management System to schedule and track attendance. Finally, the Technical Instructor assists Technical Writers with system documentation and verifying and validating procedures.

Responsibilities

• Plan and schedule training deliveries.
• Deliver training both in person and remotely.
• Develop training material for both customer and internal training.
• Train performance of specific, released procedures.
• Uses a Learning Management System to both deliver and track course completion.
• Delivers in person training including verbal and written knowledge checks for understanding.
• Delivers remote training including multiple styles of information- documentation, drawings, models, simulators, etc.
• Delivers training to Customer (External) and Field Service (Internal) personnel.
• Trains personnel to correctly perform published released procedures.
• Collaborates to create Learning Objectives for a given topic, task, or delivery.
• Creates Training Packages based on identified Learning Objectives
• Creates System Training Packages- System Overview, Subsystem and Major Assembly Overview, System Operations, and System Software Operations
• Converts existing training material for Computer Based Training and uploads to a Learning Management System, including audio and other multi-media output.
• Schedules and Records Attendance in Learning Management System interface
• Assists Technical Writers with verifying procedure accuracy and safety.

Qualifications

Bachelor's Degree or a degree from a technical university (ITT, DeVry, etc.), with 2years ofexperience in the Technical Support or Field Service arena, or equivalent combination of education and experience will be considered.

Technical background in the semiconductor or technical manufacturing field is a required

Knowledge, Skills, and Abilities

• Demonstrated ability to create training presentations.
• Demonstrated ability to deliver presentations to small group of personnel.
• Proven ability to gather, organize, and present information in appropriate media to the specific audience.
• Demonstrated technical knowledge and background knowledge of the semiconductor manufacturing field.
• Software proficiencies: Adobe Acrobat, MSWord, PowerPoint, and Excel
• Work with product marketing group to understand customer requirements, including basic tool and all possible options.

Salary and Benefits

The expected salary range for this position is $70,980.00—$94,640.00, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• Medical, Dental, and Vision
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.