Technical Support Trainer

Veeco; San Jose (CA); On-site; USD 71,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with Company Match

Holiday, Vacation, and Sick Time

Flexible Spending Accounts (FSA)

Commuter Benefits

Life and Accident Insurance

Disability Insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Identity Theft Remediation

Emergency Travel Assistance

Job summary

Veeco is seeking a Technical Instructor in San Jose to deliver in-person and remote training, develop compelling training materials, and manage course delivery through the Learning Management System. The role involves training Veeco Field Service Engineers and Customer Operators, creating objective-based content, and supporting technical writers with procedures.

Qualified candidates have a Bachelor's or technical degree with 2 years in technical support or field service, plus a semiconductor

Qualifications

• Bachelor's Degree or technical degree with 2 years in Technical Support or Field Service
• Technical background in the semiconductor manufacturing field is required

Responsibilities

• Plan and schedule training deliveries.
• Deliver training in person and remotely.
• Develop training material for customer and internal training.
• Train personnel to perform published procedures.
• Use LMS to deliver and track course completion.
• Assist with verifying procedure accuracy and safety.

Skills

Training delivery

Presentation skills

LMS operations

Semiconductor knowledge

Curriculum development

Education

Bachelor's or technical degree with 2 years in technical support/field service

Tools

Adobe Acrobat

MS Word

PowerPoint

Excel

Job description

About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

About Veeco

You probably don’t realize it, but what we do at Veeco touches the lives of every person, every day. It’s a bold statement, but it’s true. From the smartphones in our pockets that access the world’s collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world’s leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We’re looking for material difference-makers to join our growing team.

Overview

The Technical Instructor delivers training through direct in-person deliveries, remote deliveries, and creates indirect training for computer-based training. The instructor will train personnel to follow the steps of released procedures for safe, accurate, and complete task performance. The instructor will have to train both internal (Veeco Field Service Engineers) and external (Customer Operators and Maintenance Personnel). The instructor creates training packages for new systems and topics including collaborating with others to identify the Learning Objectives and creating the training material based on the identified objectives. The instructor also converts existing training material into Computer Based Training output to be uploaded to a Learning Management System and uses the Learning Management System to schedule and track attendance. Finally, the Technical Instructor assists Technical Writers with system documentation and verifying and validating procedures.

Responsibilities

• Plan and schedule training deliveries.
• Deliver training both in person and remotely.
• Develop training material for both customer and internal training.
• Train performance of specific, released procedures.
• Uses a Learning Management System to both deliver and track course completion.
• Delivers in person training including verbal and written knowledge checks for understanding.
• Delivers remote training including multiple styles of information- documentation, drawings, models, simulators, etc.
• Delivers training to Customer (External) and Field Service (Internal) personnel.
• Trains personnel to correctly perform published released procedures.
• Collaborates to create Learning Objectives for a given topic, task, or delivery.
• Creates Training Packages based on identified Learning Objectives
• Creates System Training Packages- System Overview, Subsystem and Major Assembly Overview, System Operations, and System Software Operations
• Converts existing training material for Computer Based Training and uploads to a Learning Management System, including audio and other multi-media output.
• Schedules and Records Attendance in Learning Management System interface
• Assists Technical Writers with verifying procedure accuracy and safety.

Qualifications

Bachelor's Degree or a degree from a technical university (ITT, DeVry, etc.), with 2years ofexperience in the Technical Support or Field Service arena, or equivalent combination of education and experience will be considered.

Technical background in the semiconductor or technical manufacturing field is a required

Knowledge, Skills, And Abilities

• Demonstrated ability to create training presentations.
• Demonstrated ability to deliver presentations to small group of personnel.
• Proven ability to gather, organize, and present information in appropriate media to the specific audience.
• Demonstrated technical knowledge and background knowledge of the semiconductor manufacturing field.
• Software proficiencies: Adobe Acrobat, MSWord, PowerPoint, and Excel
• Work with product marketing group to understand customer requirements, including basic tool and all possible options.

Salary And Benefits

The expected salary range for this position is $70,980.00—$94,640.00, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other Benefits Include

• Medical, Dental, and Vision
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.