Technical Support (Tier 1)

Titan Docs; Illinois; Remote; USD 50,000 - 90,000; Full time

Job summary

Join a dynamic and innovative SaaS startup as a Technical Support expert! In this engaging role, you will be the essential contact for clients, providing first-tier support and ensuring a seamless customer experience. Collaborate with industry-leading clients and work with cutting-edge technologies while enjoying the flexibility of remote work. This role offers a competitive compensation package and opportunities for professional growth. If you are passionate about technology and customer service, this is the perfect opportunity for you!

Benefits

Flexible remote work

Healthy work-life balance

Professional growth opportunities

Dynamic and innovative team

Qualifications

• 2+ years in customer technical support in a SaaS company.
• Strong analytical, troubleshooting, and communication skills.

Responsibilities

• Manage the ticketing system for products and provide personalized support.
• Diagnose technical issues and educate customers on best practices.

Skills

Analytical Skills

Troubleshooting Skills

Communication Skills

Fluency in English

Additional Languages (Spanish, French)

Education

BSc in Information Systems

BSc in Computer Science

Tools

Salesforce

Power BI

Data Analytics

Job description

We are looking to hire a technologically savvyTechnical Supportexpert at Titan. In this role, you’ll be the go-to contact for responding to clients and providing first-tier support. This role is an integral part of the customer experience journey.

Responsibilities

Manage the ticketing system for our products.

Provide personalized support via various channels (Slack, Salesforce).

Diagnose and resolve technical issues related to our products.

Educate customers on features and best practices.

Escalate unresolved issues to the solutions and CS team or relevant departments.

Qualifications

2+ years experience in a customer technical support role in a SaaS company

BSc in Information Systems/Computer Science.

Strong analytical and troubleshooting skills.

Excellent communication skills, both verbal and written.

Fluent in English, additional languages a plus (Spanish, French).

Willingness to work remotely across various time zones.

Experience with Power BI, Salesforce, and Data analytics.

Why Join TITAN?

Work with a dynamic and innovative team in a fast-growing SaaS startup.

Collaborate with industry-leading clients and gain exposure to cutting-edge technologies.

Enjoy the flexibility of remote work and a healthy work-life balance.

Competitive compensation package and opportunities for professional growth and development.

Diversity Policy

At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated.