Technical Support Technician - Customer Advocate & Liaison

Gritter Francona; Georgia; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Job summary

Gritter Francona is seeking a Customer Service Technician to support a contract with the Veterans Affairs. The role responds to technical issues escalated by customers and serves as a liaison between operations, the client, and Engineering/Development.

You are able to respond to end user requests for assistance using existing manuals and scripted responses. Must be able to refer ongoing issues to the appropriate engineering support team.

Qualifications

• High school diploma or GED.
• Experience solving technical issues and debugging.
• Ability to prioritize and work under pressure.
• Team-oriented, collaborative, Agile environment experience.
• Strong self-motivation and triage call management.
• Experience documenting workarounds clearly.

Responsibilities

• Respond to technical issues escalated by customers.
• Act as liaison between operations, client, and Engineering/Development.
• Provide assistance using manuals and scripted responses.
• Refer ongoing issues to appropriate engineering support.
• Support extended core hours as required.

Skills

Problem solving

Debugging

Task prioritization

Team collaboration

Agile environment

Self-motivated

Triage calls

Documentation

Education

High school diploma or GED

Job description

Gritter Francona is seeking a Customer Service Technician to support a contract with the Veterans Affairs. The role responds to technical issues escalated by customers and serves as a liaison between operations, the client, and Engineering/Development.

You are able to respond to end user requests for assistance using existing manuals and scripted responses. Must be able to refer ongoing issues to the appropriate engineering support team.