Technical Support Technician

Trinity Solar; Wall Township (NJ); On-site; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Technical Support Technician to join their team. In this role, you will provide frontline support, addressing technical issues and ensuring user satisfaction. The ideal candidate will possess strong problem-solving abilities and excellent communication skills, thriving in a fast-paced environment. This opportunity not only offers competitive compensation and comprehensive benefits but also a chance to contribute to a sustainable future through clean energy innovation. If you are passionate about technology and helping others, this is the perfect role for you.

Benefits

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistance Program (EAP)

Paid Training

Generous PTO

401(k) Plan with Company Match

Career Growth Opportunities

Work-Life Balance

Contribution to Sustainable Future

Qualifications

• 3+ years of helpdesk experience providing PC support.
• Working knowledge of systems hardware and peripheral devices.

Responsibilities

• Create and manage help desk tickets for IT support.
• Provide direct support for application users and resolve issues.

Skills

Problem Solving

Communication Skills

Technical Support

Analytical Skills

Attention to Detail

Education

Bachelor’s degree in a related field

Tools

Freshservice

TeamViewer

Office 365

Active Directory

Job description

Job Details Job Location: Wall NJ Corporate Office - Wall, NJ Salary Range: $50000.00 - $60000.00 Salary/year Job Category: Technology / Software Description

Trinity Solar is seeking a dedicated and service-oriented Technical Support Technician to provide frontline support to users across the organization. This individual will be responsible for addressing technical issues, resolving help desk tickets, and ensuring user satisfaction with IT support services.

The ideal candidate is a problem solver with strong communication skills, a solid technical background, and a passion for supporting and enabling others through technology.

Key Responsibilities

• Create help desk tickets indicating the service requiring support.
• Attempt to resolve tickets efficiently and accurately.
• Escalate tickets when necessary to the appropriate personnel or teams.
• Receive and respond to customer help desk phone calls and service requests.
• Provide direct production support for application users by addressing operational problems through helpdesk tickets.
• Perform other duties as assigned in support of overall IT service delivery.

Qualifications & Experience

• Bachelor’s degree in a related field or equivalent relevant experience preferred.
• 3+ years of recent, relevant experience in a helpdesk role providing PC support.
• Working knowledge of systems hardware, printers, scanners, and other peripheral devices.
• Experience supporting Exchange / Office 365 and understanding of Active Directory.
• Strong critical and analytical problem-solving skills.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and highly organized.
• Comfortable handling multiple tasks simultaneously in a fast-paced environment.
• Vibrant and willing to contribute to a collaborative and fun work atmosphere.

Preferred Certifications & Systems Experience

• Certifications: A+, Network+, Windows Desktop Certification
• Systems: Freshservice, TeamViewer

What We Offer

At Trinity Solar, we offer more than just a job—we provide a pathway to personal and professional success. You'll be part of a team that is shaping the future of clean energy through innovation and integrity.

• Competitive compensation
• Comprehensive benefits including: Medical, Dental, and Vision
• Life Insurance and Employee Assistance Program (EAP)
• Paid training and generous PTO
• 401(k) plan with company match
• Long-term career growth opportunities
• A balanced work-life environment
• The satisfaction of contributing to a sustainable future

About Trinity Solar

Founded in 1994, Trinity Solar is the largest privately held residential solar and roofing installer in the United States, with over 3,300 team members and more than 100,000 installations. Our mission is to provide energy with integrity—making solar accessible and seamless for families across 9 states.

Diversity & Inclusion

Trinity Solar is an Equal Opportunity Employer committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

"Veteran Friendly"

Qualifications