Technical Support Specialist - Rockledge, FL

FAAC Spa; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

FAAC Spa in Rockledge, FL is seeking a Technical Support Specialist to deliver outstanding technical assistance to customers by phone and email, troubleshoot product issues, and guide installations, configurations, and diagnostics for Magnetic-branded products.

You will perform in-house diagnostics and repairs, validate performance, manage RMAs, support the sales team with technical questions, and assist with mentoring new hires to ensure quality and continuous improvement.

Qualifications

• Strong mechanical aptitude required.
• Excellent written and verbal communication.
• Analytical and problem-solving skills.
• Ability to work independently with minimal supervision.
• Proficiency with mechanics and power tools.
• Troubleshooting electrical, electronic and mechanical systems.
• Experience with repair procedures including meters, supplies, soldering.
• Ability to extract and apply information from manuals and datasheets.

Responsibilities

• Diagnose and repair Magnetic-branded product lines’ electrical, mechanical, and electronic systems.
• Test product performance and validate operation.
• Initiate and manage the RMA process for returns and repairs.
• Provide product support via phone and email.
• Assist installation and configuration of operators and accessories.
• Answer technical questions for the sales team.
• Mentor and train new hires.

Skills

Mechanical aptitude

Verbal communication

Analytical skills

Independent work

Mechanics

Electrical troubleshooting

Electronic repair techniques

Soldering/desoldering

Documentation interpretation

Job description

Technical Support Specialist

MUST LIVE IN THE ROCKLEDGE, FL AREA

Position Summary

The primary responsibility of the Technical Support Specialist is to provide exceptional technical support to customers via phone and email, with a strong focus on timely issue resolution and overall customer satisfaction. This position serves as a key technical resource for customers, field technicians, end-users, and distribution partners by troubleshooting product issues, answering technical questions, and guiding customers through installation, configuration, diagnostics, and resolution of product-related concerns.

The Technical Support Specialist will also perform in-house diagnostic and repair services on Magnetic-branded operators, components, and accessories. Through direct interaction with customers and hands-on product troubleshooting, this role will identify recurring issues and provide valuable technical feedback to the QA and R&D teams to support product quality and continuous improvement.

• Perform diagnostic tests and repairs on the Magnetic-branded product lines' electric, electronic, and mechanical systems.
• Test and validate product performance.
• Initiate, monitor, and complete the RMA process for returns and repairs.
• Provide product support via phone and e-mail.
• Support customer installation and configuration of operators and accessories.
• Answer technical questions and service requests for the sales team.
• Assist management with the mentoring and training of new hires

Qualifications include:

• Strong mechanical aptitude (Required)
• Excellent verbal and written communication skills (Required)
• Excellent analytical and problem-solving skills (Required)
• Ability to work independently with minimal supervision.
• Proficient with mechanics and power tools.
• Proficient in electrical, electronic, and mechanical troubleshooting.
• Proficient with electronic repair procedures and techniques, including operation of multi-meters/DVOM, power supplies, and soldering/de-soldering tools.
• Ability to interpret and condense information from documentation sources and successfully use that information to provide support without a pre-written script.
• Strong understanding and ability to interpret technical documentation, including product manuals, datasheets, technical drawings, wiring diagrams, and electrical schematics.