Technical Support Specialist - Residential

VISIONARY COMMUNICATIONS LLC; Sheridan (WY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

2 medical plans

Dental

Vision

HAS

401k

Disability insurance

Life insurance

AD&D

PTO

Paid Holidays

Bereavement Pay

Parental Leave

Job summary

Visionary Communications LLC's Visionary Broadband seeks a Technical Support Specialist - Residential in Wyoming. This full-time role supports customers with broadband services, requiring a friendly, patient approach and solid networking knowledge.

You will handle inquiries by phone and in person at Casper, Gillette, or Sheridan, document issues, and provide quick, accurate solutions while maintaining product knowledge.

Qualifications

• Basic understanding of networking and networking equipment.
• Customer service skills for phone and in-person interactions.
• Patience and willingness to learn.
• Ability to handle multiple systems simultaneously.

Responsibilities

• Listen to customer issues and offer quick, innovative solutions.
• Maintain knowledge of company network and customer databases.
• Assist customers by phone or in person with product information.
• Document issues and resolutions for future reference.

Skills

Networking basics

Customer service

Multitasking across systems

Attention to detail

Willingness to learn

Job description

Technical Support Specialist - Residential

About this position

Technical Support Specialist - Residential

Location: Casper, Gillette, or Sheridan WY

In 1994, three visionaries turned a Bulletin Board Service with six modems and a 56k connection to the internet into a regional broadband powerhouse. Becoming a premier internet provider in the Rocky Mountain Region didn't come easy. It takes being as tough as the terrain. With a focus on rural service, Visionary has found a niche untapped by larger service organizations. In fact, this focus often means Visionary offers the service with the customer in mind and financial benefit as a distant second.

Visionary Broadband seeks a qualified individual to fulfill the role of Technical Support Specialist - Residential. This full-time position will join the team at Visionary Broadband, a division of Visionary Communications, Inc., one of the top service providers in the Rocky Mountain region.

Job Summary:

Our rapidly growing retail business is looking for an accomplished, up-beat and friendly individual to join our team as a Technical Support Agent. The successful candidate for this role will have a strong command of the company’s network and customer database and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers. We need an enthusiastic individual who can listen to customer issues and then offer a unique and innovative solution to each problem.

Qualifications:

• Basic understanding of networking and networking equipment.
• Showing attention to detail and documentation.
• Customer service skills, and working with customers over the phone as well as in person.
• Patience and a willingness to learn, this is a must.
• Ability to work in multiple systems at the same time
• Comprehensive benefits package (available the 1st of the month after 30 days of employment) including 2 medical plan choices, dental, vision and HAS (with high-deductible medical plan)
• 401k with a dollar for dollar match up to 6%
• Voluntary short and long-term disability, life insurance and accidental death & dismemberment
• Paid Time Off, Paid Holidays, Bereavement Pay and Paid Parental Leave

Visionary Broadband is an equal opportunity employer, all applicants will be considered without discrimination on the basis of race, religion, national origin, age, sex, marital status, disabilities, gender identity or expression, sexual orientation, veteran status or any other characteristics protected by law

Salary Information

$19.23 - $21Hourly Wage