Technical Support Specialist - Mobility Lifts & Training

Harmar; Sarasota (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Harmar Mobility is seeking a customer support focused role to provide technical support to external dealers, distributors, and end users for Harmar products. This role includes phone support and training on product repair and service issues, with potential travel for field support.

The ideal candidate will have 2+ years in customer/field service, strong electro-mechanical troubleshooting skills, and excellent communication.

Qualifications

• 2+ years of customer/field service experience.
• Experience with electro-mechanical technology for troubleshooting.
• Excellent verbal and written communication skills.
• Ability to manage and prioritize multiple projects.
• Detail oriented and thorough in completing tasks.
• Reading schematics and understanding lift installations.

Responsibilities

• Provide technical support to external dealers, distributors and end users for Harmar products.
• Deliver phone support and training classes on product repair and service issues.
• Collaborate with product development teams to address serviceability concerns.
• Provide advanced technical support and training programs to external dealers, distributors, and end users.
• Occasional travel to support in the field.

Skills

Customer support

Technical troubleshooting

Verbal & written communication

Read schematics

Project management

Field travel

Job description

Harmar Mobility is seeking a customer support focused role to provide technical support to external dealers, distributors, and end users for Harmar products. This role includes phone support and training on product repair and service issues, with potential travel for field support.

The ideal candidate will have 2+ years in customer/field service, strong electro-mechanical troubleshooting skills, and excellent communication.