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Technical Support Specialist - Mining Technology

Leica Geosystems Inc. in

Salt Lake City (UT)

Remote

USD 60,000 - 80,000

Full time

10 days ago

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Job summary

Leica Geosystems Inc. is seeking a Technical Support Specialist for Mining Technology to provide comprehensive technical support and training for cutting-edge radar systems. This position involves both remote and field responsibilities, and the ideal candidate will have a strong technical background and excellent problem-solving skills. Candidates based in Salt Lake City will have a preference for this remote role, which requires reliable, 24/7 support for our innovative solutions in the mining and civil engineering sectors.

Qualifications

  • Experience in technical support roles, ideally within mining or similar industries.
  • Ability to perform on-site installations and repairs.
  • Strong problem-solving skills in diagnosing hardware and software issues.

Responsibilities

  • Install and configure radar systems for mining applications.
  • Provide 24/7 technical support and training to customers.
  • Manage spare parts inventory and documentation in Salesforce.

Skills

Technical Support
Troubleshooting
Field Service
Electrical Fault Diagnosis

Education

Degree in Engineering or related field

Tools

Salesforce
IBIS Radar Systems

Job description

Technical Support Specialist - Mining Technology (Finance)

Technical Support Specialist - IDS
*Remote position with preference for candidates located in Salt Lake City, UT or Elko, NV

IDS GeoRadar, part of Hexagon, is a growing and innovative geotechnical monitoring company specializing in providing cutting-edge solutions for mining, infrastructure, and civil industries. We leverage advanced technologies like InSAR and ground-based monitoring (GPR) to provide our clients with critical data for risk management and operational efficiency. As a small, dynamic team, we offer a collaborative and impactful work environment.

Position Summary

Install, commission, maintain, and troubleshoot IDS GeoRadar IBIS ground-based radar systems that track slope stability for mining and civil engineering customers. Provide hands-on training and 24/7 technical support to ensure safe, reliable system performance.

Key Responsibilities

  1. Field Service
    • Install, configure, maintain, and decommission IBIS radar systems and ancillary hardware.
    • Perform routine inspections, firmware/software upgrades, and on-site repairs.
    • Service small diesel generators and electric jack systems.
    • Identify and repair electrical, mechanical, networking, and software faults.
    • Log all case details in Salesforce; write clear service and incident reports.
    • Manage spare parts stock; prepare and track shipments to and from customer sites or the factory.
  2. Customer Support & Training
    • Deliver on-site and remote training for hardware, software, and data analysis.
    • Participate in a scheduled 24/7 on-call rotation to diagnose and resolve issues via phone, email, or remote access.
  3. Collaboration & Continuous Improvement
    • Escalate recurring issues to second support; help develop troubleshooting guides and training materials.
    • Collaborate with other divisions to improve processes.
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