Technical Support Specialist - LED Lighting Controls (DMX/Pixel) - Argentina Rem

Green LED Lighting Solutions; United States; Remote; USD 39,000 - 52,000; Part time

Job summary

Green LED Lighting Solutions, a Canadian LED manufacturer, is seeking a technical support specialist to handle North American calls and emails. You will diagnose live issues (pixel data, DMX addressing, voltage drop) and document fixes for the knowledge base.

Between calls you will produce wiring diagrams and fixture layouts in AutoCAD from the design lead’s markups, and assemble the costed bill of materials that accompanies them. A fixed shift applies, with remote work.

Qualifications

• 2+ years in technical support, field service or commissioning for LED lighting, lighting controls, AV or similar low-voltage electronics.
• Working knowledge of DMX512 addressing and topology, SPI pixel basics, and low-voltage DC power (voltage drop, power injection, PSU sizing).
• AutoCAD, well enough to turn a markup into a clean electrical schematic.
• Spoken English you can run a troubleshooting call on job sites.
• Daily use of AI tools in your work; demonstrate how, not tell us.
• Full availability for the fixed shift (10:00 AM to 7:00 PM Buenos Aires).

Responsibilities

• Take technical support calls and emails from North American electricians and installers during our support window. Diagnose live: pixel data problems, DMX addressing, voltage drop, controller setup, warranty issues.
• Write the fix down so the same call doesn’t come back. Knowledge base articles, checklists, short videos.
• Between calls, produce wiring diagrams and fixture layouts in AutoCAD from our design lead’s markups, and build the costed bill of materials that goes with them.

Skills

DMX512 addressing

SPI pixel basics

Low-voltage DC power

Spoken English

Live troubleshooting calls

Tools

AutoCAD

Advatek

Falcon

PixLite

ENTTEC

Pharos

Madrix

Job description

We’re Green LED Lighting Solutions, a Canadian LED manufacturer. Our systems go into buildings, signs and entertainment venues across North America, and when an installer is on a job site with a controller that won’t talk to the pixels, they call us. We need one more person on that phone.

SHIFT: North American business hours, 9:00 AM to 6:00 PM Eastern (10:00 AM to 7:00 PM Buenos Aires). Fixed schedule, Monday to Friday. Remote, contract.

WHAT YOU’LL DO

• Take technical support calls and emails from North American electricians and installers during our support window. Diagnose live: pixel data problems, DMX addressing, voltage drop, controller setup, warranty issues.
• Write the fix down so the same call doesn’t come back. Knowledge base articles, checklists, short videos.
• Between calls, produce wiring diagrams and fixture layouts in AutoCAD from our design lead’s markups, and build the costed bill of materials that goes with them.

NOT A FIT IF

• You want a drafting or estimating job with a few calls. This is a phone job with design packages in the gaps.
• You get rattled by a frustrated caller.
• You need a script.

• 2+ years in technical support, field service or commissioning for LED lighting, lighting controls, AV or similar low-voltage electronics
• Working knowledge of DMX512 addressing and topology, SPI pixel basics, and low-voltage DC power (voltage drop, power injection, PSU sizing). We’ll test this.
• AutoCAD, well enough to turn a markup into a clean electrical schematic
• Spoken English you can run a troubleshooting call with. Our callers are electricians on job sites, on bad connections, behind schedule. You’ll do a live phone screen.
• Daily use of AI tools in your work. Show us how, don’t tell us.
• Full availability for the fixed shift (10:00 AM to 7:00 PM Buenos Aires, Monday to Friday)

Nice to have: hands-on time with Advatek, Falcon, PixLite, ENTTEC, Pharos or Madrix; experience with RMA or warranty processes; Elfsquad, Business Central or a similar CPQ/ERP.