Site Technician – LED Display Systems

Confidentiel; Las Vegas (NV); On-site; USD 30,000 - 47,000; Full time

Job summary

Confidentiel is recruiting a Site Technician in Las Vegas to support a large-format LED display installation. The role involves monitoring, troubleshooting and maintaining the system, with duties spanning during live events and routine maintenance.

You will work with on-site operations and remote engineering teams to ensure uptime, document incidents, perform firmware updates and follow safety procedures in a high-visibility environment.

Qualifications

• Hands-on LED video display or large-format display experience in live venues or entertainment settings.
• Electronics/electrical technology diploma or certificate.
• Strong fundamentals in AC/DC power, low-voltage signals and data connections.
• Ability to follow procedures, perform firmware updates and basic IT networking.
• Experience with video processing and DMX is a plus.

Responsibilities

• Monitor and troubleshoot the LED display system, addressing faults in tiles, cabling, power or config.
• Escalate complex issues to remote engineering teams as needed.
• Provide on-site support during live shows and events, including evenings and weekends.
• Install firmware updates per procedures and release notes.
• Maintain maintenance logs, checklists and service records.

Skills

LED display systems

Troubleshooting

Firmware updates

IT networking

Documentation

Education

Electronics/electrical technology diploma

Tools

DMX

Video processing

Job description

We are recruiting on behalf of a confidential client for a Site Technician to support the operation and maintenance of a large-scale LED display installation in Las Vegas.

This opportunity is ideal for a hands-on technical professional with experience in LED display systems, live entertainment technology or large-format audiovisual installations. You will play a key role in ensuring system reliability, maintaining performance standards and supporting live events in a demanding, high-visibility environment.

Working closely with the client's on-site operations team and remote engineering and technical support teams, you will help ensure the display remains operational, reliable and ready for every scheduled event.

The Role

As a Site Technician, you will be responsible for monitoring, troubleshooting, maintaining and supporting a large-format LED display system. You will follow established technical procedures, perform firmware updates, support live shows and events, document incidents and coordinate the repair and tracking of defective components.

This role requires a methodical, safety-conscious professional who takes ownership of technical issues, follows procedures consistently and maintains accurate documentation without requiring constant supervision.

What You Will Do

On-Site Technical Support

• Monitor and troubleshoot the LED display system, identifying faults related to display tiles, cabling, power or system configuration.
• Escalate complex technical issues to remote engineering and technical support teams when required.
• Provide technical support during live shows and events, including evenings, weekends and holidays.
• Install firmware updates in accordance with documented procedures and release instructions.
• Use technical drawings, as-built documentation and specifications to diagnose issues and restore system functionality.
• Participate in a rotating 40-hour work schedule to support seven-day operations, including an on-call rotation for critical incidents.
• Perform routine and preventive maintenance on the LED display and associated equipment.
• Inspect mechanical components, cabling, power distribution and enclosures, identifying wear or damage before it affects operations.
• Carry out first-line corrective maintenance, including the replacement of defective components, in accordance with approved procedures.
• Maintain accurate maintenance logs, checklists and service records.
• Work safely at heights and around electrical equipment while following all applicable site safety procedures.

Incident Reporting and Documentation

• Prepare, update and track incident and outage reports.
• Document technical incidents, including error messages, system impact, timelines, troubleshooting steps, corrective actions and supporting photographs.
• Record working hours accurately and report any work performed outside the planned schedule by the next working day.

Repairs, Spare Parts and Logistics

• Assess defective components and determine whether repairs can be handled on-site or require external support.
• Document and track all incoming and outgoing Return Merchandise Authorizations (RMAs).
• Coordinate component returns and repairs with the designated technical repair team, following each case through to completion.
• Coordinate the shipment of materials to and from the site through the client's designated carrier.
• Monitor spare parts inventory with the operations team, identify critical components and flag replenishment needs.

Client and Operations Support

• Act as the day-to-day technical contact for the client's on-site operations team and coordinate with remote technical support teams.
• Align daily priorities and weekly shift schedules with site leadership.
• Communicate technical issues, status updates, root causes and next steps clearly to both technical and non-technical stakeholders.
• Share practical knowledge with client personnel regarding equipment operation and basic maintenance.

What You Bring

• At least 3 years of hands-on experience supporting or maintaining LED video displays, large-format display systems or entertainment technology in a live venue, touring, theme park or broadcast environment.
• A technical diploma, associate degree or certificate in electronics, electrical technology or entertainment technology, or equivalent practical experience.
• Strong electronics fundamentals, including AC/DC power, low-voltage signals and data connections.
• A structured approach to troubleshooting and the ability to work methodically under time-sensitive conditions.
• Experience following technical procedures, applying firmware updates and working with basic IT networking.
• Familiarity with video processing, DMX or