Technical Support Specialist - Italian speaking (fresh STEM grads)

Formlabs; United States; Híbrido; USD 48.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Shares in equity program

Hybrid work

Catered lunches and snacks

Private health insurance

Transit pass Budapest

Move sports pass

Development opportunities

Dog-friendly office

Team events

Unlimited 3D prints

Descripción de la vacante

Formlabs is hiring a Technical Support Specialist to diagnose advanced printer issues and train users, with hands-on work across hardware, firmware, software and materials. The role emphasizes clear communication, problem solving and customer education, with multiple channels for support.

You will join a hands-on team and receive extensive onboarding, then grow into roles across engineering, product and quality teams. Hybrid work is offered.

Formación

• Bachelor's or Master's degree in a STEM field (required).
• Fresh graduates; no prior work experience required.
• Fluency in Italian and English (C1+) is required; additional European languages are a plus.
• Analytical and structured: form a hypothesis, test it and follow the data to the root cause.
• Able to explain technical topics clearly, in writing and over the phone.
• Able to work independently while thriving in a team environment.

Responsabilidades

• Provide in-depth technical training on 3D printing technologies, hardware and software.
• Troubleshoot complex issues across mechanics, electronics, optics, firmware, software and materials.
• Analyze printer logs and reproduce issues in the Budapest lab.
• Guide customers, distributors and resellers in the EMEA region through technical fixes by phone, email, chat and video.
• Collaborate with global teams to elevate bugs and contribute to product improvements.
• Become an educator: train customers on Formlabs printers and troubleshooting guides.
• Build and improve technical documentation for the support team.

Conocimientos

Italian

English

Problem solving

Communication

Independent work

Educación

Bachelor's or Master's degree in STEM

Herramientas

3D printing

CAD

Electronics

Programming/Scripting

Descripción del empleo

You studied engineering to solve hard problems. Here, you'll solve them every single day.

At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.

We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.

Your Impact:

As a Technical Support Specialist, you'll be at the heart of our technology. You'll diagnose machine errors, analyze printer logs and work hands-on with hardware, firmware, software and materials to find the root cause of complex issues. This is a highly technical role where your engineering mindset is put to work every day.

What makes the role special is the combination of deep technical problem-solving and real human connection. Our customers are mainly engineers, dentists, jewelers and manufacturers who rely on Formlabs printers every day. You'll turn your technical findings into clear guidance that gets them back to creating, and share your insights with our global engineering and product teams to shape the next generation of our printers.

This role is designed for fresh STEM graduates who love figuring out how things work and enjoy helping others succeed. We'll give you in-depth, hands-on training on our printers, materials and software from day one, and support you in developing both your technical expertise and your communication skills.

For adventurous people: this role can open the door to rotations or growth paths into our engineering, product, quality and field service teams.

In this role you will:

• Immediately benefit from in-depth technical training: our onboarding covers 3D printing technologies (SLA and SLS), printer hardware and firmware, materials science, our software ecosystem and structured engineering troubleshooting, so you're equipped from day one
• Troubleshoot and root-cause complex technical issues across mechanics, electronics, optics, firmware, software and resin/powder materials
• Analyze printer logs, error codes and print failures to pinpoint what went wrong, and why
• Run hands-on tests and reproduce issues on Formlabs printers in our Budapest lab
• Guide customers, distributors and resellers in the EMEA region through technical fixes by phone, email, chat and video, translating engineering findings into clear next steps
• Partner with our global engineering, product and quality teams: elevate bugs, document recurring issues and feed real-world data into product improvements
• Become an educator: train resellers and customers on Formlabs printers and help them deliver outstanding service
• Build and improve technical documentation and troubleshooting guides used across our global support team

About You:

• Bachelor's or Master's degree in a STEM field (required): e.g. mechanical, electrical, mechatronics, materials, chemical or biomedical engineering, physics or a related field
• No prior work experience needed; this role is designed for fresh graduates
• Language requirements: C1 or better fluency in Italian AND English is required; additional European languages are a plus
• A natural problem-solver who enjoys taking things apart (literally or figuratively) to understand how they work
• Analytical and structured: you form a hypothesis, test it and follow the data to the root cause
• Able to explain technical topics clearly and patiently, in writing and on the phone; we'll help you sharpen this
• Able to work independently, while enjoying and thriving in a team environment

Bonus Skills:

• Hands-on experience from university projects, labs, theses, student teams (Formula Student, robotics, rocketry) or internships
• Experience with 3D printing, CAD, electronics, programming or scripting

  Our Perks:

  • Shares in the company through our equity program (we're a double unicorn company!)
  • Hybrid work
  • Catered lunch at the office 3 days per week, plus free beverages and snacks
  • Private health insurance with Medicare (Blue package + hospital coverage)
  • A monthly or quarterly public transportation pass for Budapest
  • All You Can Move sports pass with 9,500 HUF monthly allowance
  • Development opportunities both in-house and off-site
  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Fun team events
  • And of course… unlimited 3D prints

  We build amazing things. Come join us!

  Even if you don't check every box, but see yourself contributing, Help us build an inclusive community that will change the face of 3D printing. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.