Technical Support Specialist - Industrial Battery Chargers

Minit Charger; Chandler (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits

401K

Growth opportunities

Job summary

Minit Charger in Chandler, AZ is looking for a Technical Support Engineer specializing in EV Charging Systems. This deeply technical role involves troubleshooting high-power hardware, IoT connectivity, and fleet management software. Ideal candidates will have 3–5+ years of technical support experience, a strong background in AC/DC power systems, and a customer-first mindset. Occasional travel for site commissioning and training is required. Competitive salary and benefits included.

Qualifications

• 3–5+ years in technical support or field service experience, preferably in EV charging or power electronics.
• Understanding of AC/DC power, high/low voltage systems, and proficiency in reading electrical schematics.
• Knowledge of CAN protocol, embedded systems, and analog/digital systems.

Responsibilities

• Diagnose and resolve issues for EV chargers and backend management platforms.
• Conduct onsite diagnostics and configuration for new charging stations.
• Monitor station performance to proactively identify anomalies.
• Maintain detailed case records and contribute to internal documentation.
• Collaborate with R&D and Engineering teams to escalate bugs and suggest improvements.

Skills

Technical support experience

IoT knowledge

Customer service mindset

Network hardware understanding

Education

AAS or BS in Electronics Technology, Engineering, or related field

Job description

THIS IS NOT A HELP DESK OR IT TECH SUPPORT POSITION.

Minit Charger LLC, a leader in industrial electric vehicle (EV) fast-charging solutions, typically lists this role as a Tech Support Specialist - EV Charging Systems. Unlike a standard IT desk job, this position is deeply technical, focusing on the intersection of high-power hardware, IoT connectivity, and fleet management software.

Based on recent company listings, here is the job description for a Technical Support Engineer at Minit Charger.

Role Overview

The Tech Support Engineer serves as the primary technical link between Minit Charger’s advanced charging hardware (like the ALTUS II and MAGNUS lines) and the customers using them in demanding environments like airports and logistics hubs. You will troubleshoot everything from physical power delivery issues to cloud connectivity within the AssetPro 360 platform.

Key Responsibilities

• Real-Time Troubleshooting: Diagnose and resolve issues for EV chargers, backend management platforms, and networking equipment (Wi-Fi, Ethernet, 4G/5G).
• Field Support: off and onsite diagnostics, configuration, and the commissioning of new charging stations.
• Incident Management: Monitor station performance proactively to identify anomalies before they lead to downtime.
• Technical Documentation: Maintain detailed case records and contribute to the internal knowledge base and field support manuals.
• Cross-Functional Collaboration: Work closely with the R&D and Engineering teams to escalate complex bugs and provide feedback on product improvements.

Required Qualifications

• 3–5+ years in technical support, field service, or systems troubleshooting. Experience in EV charging, IoT, or power electronics is highly preferred.
• Embedded systems, CAN protocol and peripherals such as analog/digital systems, sensors and display devices.
• Technical Knowledge: Deep understanding of AC/DC power, high/low voltage systems, controls and the ability to read electrical schematics.
• Strong grasp of networked hardware (TCP/IP, DHCP, firewalls, and cellular connectivity).
• Must Have Skills: A "customer-first" mindset with the ability to remain calm while helping a client whose operations are stalled by a technical failure.
• Education: AAS or BS in Electronics Technology, Engineering, or a related field.

Preferred Skills

• Knowledge of EVSE standards (e.g., OCPP, ISO 15118).
• Familiarity with Linux-based systems and embedded firmware.
• Electrical certifications or previous experience with renewable energy/smart grid technology.

Travel

Occasional travel (approx. 20%) to customer sites for commissioning, training and complex troubleshooting when required.

About Minit Charger

Minit Charger is a leading provider of cloud connected EV charger ecosystem for virtually every EV segment. Our solutions are at work at major airports across the globe and household names such as General Mills, Kellogg, Whirlpool, Good Year to name a few. We value great talent, dedicated and hardworking team members who play important role in mutual growth. We offer competitive salary, benefits, 401K and room for growth.