Technical Support Specialist III

Bio-Rad Laboratories; California; On-site; USD 78,000 - 133,000; Full time

Job summary

Bio-Rad Laboratories is seeking a Technical Support Specialist III to independently tackle complex, diverse-scope problems. You will triage escalated cases, design diagnostic experiments to isolate root causes, and mentor junior staff while developing training materials for new product launches.

You’ll lead best-practice development, troubleshoot tools, and coordinate with R&D and external regions. This role offers remote work across the U.S. and a generous compensation package.

Qualifications

• Bachelor's degree in Informatics, computer science or related technical discipline.
• 4+ years of work experience in a laboratory, clinical or manufacturing setting.
• Preferred experience with Unity software suite, SQL Server and TCP/IP connections.
• Experience with OKTA, Citrix, ASTM/HL7 and Mirth Connect is strongly preferred.
• Experience in information technology related to life science, biotech or medical/laboratory field is helpful.

Responsibilities

• Investigate complex product problems associated with QSD software.
• Coordinate software design requests with R&D.
• Monitors trends of QSD software complaints.
• Provides responses to technical supports and customers.
• Develops and executes training programs and provides training to lower level product support and Technical Support personnel.
• Leads development of best practices, develop troubleshooting tools, work instructions and serves as a technical resource for the team.
• Participates in third party manufacturer and selling regions communications.

Skills

Excellent communication

Customer service

Education

Bachelor's degree in Informatics, Computer Science or related technical discipline

Tools

Unity software suite

SQL Server

TCP/IP connections

OKTA

Citrix

ASTM/HL7

Mirth Connect

QC data management software

Job description

As a Technical Support Specialist III your day will be spent working largely independently across complex, diverse-scope problems — triaging escalated cases from Level I/II, designing diagnostic experiments to isolate root causes on issues junior specialists couldn't resolve, and drawing on proficiency across many product families. Beyond casework, you would mentor newer staff on their projects, flag recurring product trends to Engineering and Product Management, and take on forward-looking work like building troubleshooting guides or training materials for upcoming product launches — all of which reflects the role's blend of deep technical depth, sound independent judgment, and early-stage team leadership.

How You’ll Make An Impact

• Investigates complex product problems associated with QSD software.
• Coordinates software design requests with R&D.
• Monitors trends of QSD software complaints.
• Provides responses to technical supports and customers.
• Develops and executes training programs and provides training to lower level product support and Technical Support personnel.
• Leads development of best practices, develop troubleshooting tools, work instructions and serves as a technical resource for the team.
• Participates in third party manufacturer and selling regions communications.

What You Bring

• Education: Bachelors of Science either in Informatics, computer science or related technical discipline.
• Work Experience: 4+ years work experience in a laboratory setting, clinical laboratory, research laboratory, clinical diagnostics, information technology or manufacturing industry.
• Preferred experience with Unity software suite, SQL Server and TCP/IP connections.
• Experience with OKTA, Citrix, ASTM/HL7 and Mirth Connect is strongly preferred.
• Experience in information technology related to life science, biotech or the medical/laboratory field is very helpful.
• Knowledge of quality control (QC) principles and QC data management software highly desired.
• Excellent communication and customer service skills.

Location

Bio-Rad is pleased to offer the flexibility of Remote Work for this role anywhere in the U.S.

Total Rewards Package

At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits

• We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!

Compensation

The estimated base salary range for this position is $78,300 to $132,900 at the time of posting. This range is inclusive of all geographic locations within the United States*. Actual compensation will be provided in writing at the time of an offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

• Minimum reflects our lowest paying locations, and the top end reflects our highest paying locations. The range in your geographic location will vary but will be within the indicated ranges.

Who We Are

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement

Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.