TECHNICAL SUPPORT SPECIALIST II (UNIX/NETWORKS)

State of Rhode Island; Providence (RI); On-site; USD 70,000 - 80,000; Full time

Job summary

The State of Rhode Island is seeking a Technical Support Specialist II (UNIX/Networks) to perform complex technical support tasks related to the operation and maintenance of computer systems and networks. The role involves installation, modification, and providing user support, making it essential for ensuring effective IT operations within the government administration. Candidates with a Bachelor's degree in Computer Science and relevant technical experience will find this opportunity particularly suitable.

Benefits

Health insurance

Retirement benefits

Paid time off

Qualifications

• Working knowledge of computer systems and networks.
• Experience with system installation, modification, and performance management.
• Ability to provide technical support and diagnose software issues.

Responsibilities

• Maintain and support mainframe and minicomputer systems.
• Install software and troubleshoot hardware issues.
• Provide technical support for programming and analysis.

Skills

System Administration

Technical Support

Network Management

Software Debugging

Education

Bachelor's degree in Computer Science or related field

Job description

TECHNICAL SUPPORT SPECIALIST II (UNIX/NETWORKS)

TECHNICAL SUPPORT SPECIALIST II (UNIX/NETWORKS)

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Class Definition

GENERAL STATEMENT OF DUTIES: To be responsible for performing a variety of complex technical support tasks within the area of specialization directly related to the operation and maintenance of mainframe and mini computers, networks, and/or telecommunications systems, as well as other related systems; and to do related work as required.

SUPERVISION RECEIVED: Works under the general supervision of a superior with latitude for the exercise of independent judgement; receives detailed instructions on some complex assignments; work is subject to review usually upon completion, for proper application of system management techniques.

SUPERVISION EXERCISED: As required, may supervise the work of subordinate technical personnel and others assigned to assist.

Illustrative Examples of Work Performed

• To be responsible for performing a variety of routine technical support tasks, with the area of specialization, directly related to the operation and maintenance of mainframe and minicomputers, networks, and/or telecommunications systems, as well as other directly related systems.
• To install and maintain the mainframe, minicomputer and/or network operating systems, as well as data management, telecommunication, system performance, capacity management, and utility software.
• To implement methods and procedures necessary to support all activities, within the designated specialty, relating to the installation, modification, problem resolution, performance, operational and planning capacity management of the mainframe, minicomputer and network hardware and software environments.
• To design, code, test, and debug specialized software required by the installation.
• To install computer peripheral, network, and telecommunications hardware and software as well as diagnose and correct malfunctions involving hardware, software and cabling.
• To provide technical support services to a variety of system operation activities including programming, system analysis and other related operations which involve the development, modification or operation of the mainframe, minicomputer, network, or telecommunications operating systems.
• To attend training sessions to keep abreast of new or improved software and procedures and, under supervision, to conduct training sessions for other programming and technical staff members.
• To do related work as required.
  
  

Required Qualifications For Appointment

KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of the principles, practices, methods and techniques of hardware and software management in the area of specialization, and of operational and system capabilities and intricacies; a working knowledge of the methods and procedures of system installation, modification, performance, operational and capacity management in the designated mainframe, minicomputer, network, and/or telecommunications hardware and software environments; the ability to install and maintain mainframe, minicomputer and network operating systems data management, telecommunication, system performance, capacity management, and utility management software; the ability to design, code, test and debug specialized software related to area of specialization; a thorough knowledge of systems programming and systems analysis; a working knowledge of the personal computer and related peripheral equipment; the ability to provide technical support in designated areas of computer systems, network and telecommunications operations; the ability to utilize diagnostic programs and equipment to identify and isolate hardware and software problems; and related capacities and abilities.

Education And Experience

Education: Such as may have been gained through graduation from a college of recognized standing including or supplemented by successful completion of courses in Computer Science in the specialty area; and

Experience: Such as may have been gained through employment in a technical position within the area of specialization involving the evaluation and diagnosis of systems and/or systems programming problems causing interruptions and malfunctions.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

Supplemental Information

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

For information regarding the benefits available to State of Rhode Island employees, please visit the Office of Employee Benefits' website at http://www.employeebenefits.ri.gov/.

Also, be advised that a new provision in RI General Law 35-6-1 was enacted requiring direct deposit for all employees. Specific to new hires, the law requires that all employees hired after September 30, 2014 participate in direct deposit. Accordingly, any employee hired after this date will be required to participate in the direct deposit system. At the time the employee is hired, the employee shall identify a financial institution that will serve as a personal depository agency for the employee.

01

Are you currently employed as a Technical Support Specialist II (UNIX/NETWORKS) with the state of Rhode Island as a member of Council 94, Local 2448? (You must answer this question correctly to be considered based on your union affiliation. If you fail to answer this question correctly, you will not be entitled to be considered based on contractual provisions.)

• Yes
• No
  
  

02

Are you a member of Council 94 Local 2448? (You must answer this question correctly to be considered based on your union affiliation. If you fail to answer this question correctly, you will not be entitled to be considered based on contractual provisions.)

• Yes
• No
  
  

03

Are you a state employee who is a member of Council 94? (You must answer this question correctly to be considered based on your union affiliation. If you fail to answer this question correctly, you will not be entitled to be considered based on contractual provisions.)

• Yes
• No
• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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