TECHNICAL SUPPORT SPECIALIST II (UNIX/NETWORKS)

RI.gov; Cranston (RI); On-site; USD 60,000 - 75,000; Full time

Job summary

A government agency is seeking a technical support specialist to maintain and operate mainframe and mini computer systems. In this role, you will install software and hardware, troubleshoot issues, and ensure optimal system performance. Candidates should have a degree in Computer Science and relevant experience evaluating systems problems.

Qualifications

• Graduated from a college with a degree in Computer Science, or relevant coursework.
• Experience in technical roles diagnosing systems issues.
• Ability to install and maintain operating systems and software.

Responsibilities

• Perform a variety of technical support tasks related to system management.
• Install and maintain mainframe and network operating systems.
• Conduct system performance and capacity management.

Skills

Technical Support

System Management

Troubleshooting

Software Development

Networking

Education

Bachelor's Degree in Computer Science

Job description

GENERAL STATEMENT OF DUTIES: To be responsible for performing a variety of complex technical support tasks within the area of specialization directly related to the operation and maintenance of mainframe and mini computers, networks, and/or telecommunications systems, as well as other related systems; and to do related work as required. SUPERVISION RECEIVED: Works under the general supervision of a superior with latitude for the exercise of independent judgement; receives detailed instructions on some complex assignments; work is subject to review usually upon completion, for proper application of system management techniques. SUPERVISION EXERCISED: As required, may supervise the work of subordinate technical personnel and others assigned to assist.

• To be responsible for performing a variety of routine technical support tasks, with the area of specialization, directly related to the operation and maintenance of mainframe and minicomputers, networks, and/or telecommunications systems, as well as other directly related systems.
• To install and maintain the mainframe, minicomputer and/or network operating systems, as well as data management, telecommunication, system performance, capacity management, and utility software.
• To implement methods and procedures necessary to support all activities, within the designated specialty, relating to the installation, modification, problem resolution, performance, operational and planning capacity management of the mainframe, minicomputer and network hardware and software environments.
• To design, code, test, and debug specialized software required by the installation.
• To install computer peripheral, network, and telecommunications hardware and software as well as diagnose and correct malfunctions involving hardware, software and cabling.
• To provide technical support services to a variety of system operation activities including programming, system analysis and other related operations which involve the development, modification or operation of the mainframe, minicomputer, network, or telecommunications operating systems.
• To attend training sessions to keep abreast of new or improved software and procedures and, under supervision, to conduct training sessions for other programming and technical staff members.
• To do related work as required.

KNOWLEDGES, SKILLS AND CAPACITIES: A working knowledge of the principles, practices, methods and techniques of hardware and software management in the area of specialization, and of operational and system capabilities and intricacies; a working knowledge of the methods and procedures of system installation, modification, performance, operational and capacity management in the designated mainframe, minicomputer, network, and/or telecommunications hardware and software environments; the ability to install and maintain mainframe, minicomputer and network operating systems data management, telecommunication, system performance, capacity management, and utility management software; the ability to design, code, test and debug specialized software related to area of specialization; a thorough knowledge of systems programming and systems analysis; a working knowledge of the personal computer and related peripheral equipment; the ability to provide technical support in designated areas of computer systems, network and telecommunications operations; the ability to utilize diagnostic programs and equipment to identify and isolate hardware and software problems; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

Education: Such as may have been gained through graduation from a college of recognized standing including or supplemented by successful completion of courses in Computer Science in the specialty area; and
Experience: Such as may have been gained through employment in a technical position within the area of specialization involving the evaluation and diagnosis of systems and/or systems programming problems causing interruptions and malfunctions.
Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

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