Technical Support Specialist II — Remote & On-site

CAL IT Group; Huntington Beach (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) with matching

Casual work environment

Job summary

CAL IT Group is seeking a Technical Support Specialist, Level II, in Huntington Beach, CA. This role entails providing on-site and remote support, troubleshooting various hardware and software issues, and ensuring high client satisfaction.

The ideal candidate will have 3-5 years of experience in a similar role, strong communication skills, and a bachelor’s degree or relevant certification. CAL IT Group offers a dynamic work environment along with competitive benefits like health insurance and a 401(k) plan.

Qualifications

• 3-5 Years’ Experience in a similar role.
• MSP experience a plus.
• Ability to work with minimal supervision.

Responsibilities

• Provide on-site and remote end user support.
• Perform mid-level network diagnostics and repairs.
• Professionally document all work performed.

Skills

Problem-solving attitude

Excellent communication skills

Technical expertise

Interpersonal skills

Team player

Education

Bachelor Degree or College Diploma in a relevant field

CompTIA Network+ certification or equivalent experience

Tools

Microsoft Office (Word, Excel)

Job description

CAL IT Group is seeking a Technical Support Specialist, Level II, in Huntington Beach, CA. This role entails providing on-site and remote support, troubleshooting various hardware and software issues, and ensuring high client satisfaction.

The ideal candidate will have 3-5 years of experience in a similar role, strong communication skills, and a bachelor’s degree or relevant certification. CAL IT Group offers a dynamic work environment along with competitive benefits like health insurance and a 401(k) plan.