Technical Support Specialist II, Facilities

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Parental Leave

Paid Time Off

Paid Holidays

Tuition Reimbursement

Job summary

University of Texas Southwestern Medical Center is seeking a Technical Support Specialist II, Facilities to provide routine technical assistance to facilities staff on hardware, software, networking, and telecommunications. The role is onsite, with a 7:30 AM to 4:00 PM Monday–Friday shift.

You will diagnose and repair end-user issues, perform preventative maintenance, and liaise with vendors and internal teams to ensure reliable IT services across campus facilities.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 4 years related experience.
• Licenses: Texas Driver's License and MVR check if University-owned vehicle is used.

Responsibilities

• Supports the full end user computing experience including hardware/software, printers, and mobile devices.
• Diagnose and repair routine and complex end user problems or escalate as needed.
• Perform preventative maintenance on end user devices and peripherals.
• Lifecycle management of end user devices including deployment and decommissioning.
• After hours service desk support as needed.
• Advise customers on technology needs and provide costs/quotes.
• Coordinate with Information Resources, partner organizations, or vendors for efficient operation.

Skills

Windows/Mac computing

Vendor communications

Policy interpretation

Customer interaction

Education

High School Diploma or equivalent

Associate or Bachelor’s degree in related field

Job description

Technical Support Specialist II, Facilities

parental leave, paid time off, paid holidays, tuition reimbursement

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Works under minimal supervision to provide routine technical assistance to UT Southwestern facilities staff with respect to personal computing hardware and software, computer networking, and/or telecommunications.

Shift Requirement: Monday through Friday, 7:30 AM to 4:00 PM ONSITE

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  High School Diploma or equivalent.
  
• Experience
  4 years related experience required.
  Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience.
  
• Licenses and Certifications
  If area of employment requires use of a University-owned vehicle, employee will be required to possess a valid Texas Drivers License, pass a Motor Vehicle Records (MVR) check, and complete drivers training (or van training, if applicable), in accordance with UTS Policy 157, appendix B within 30 Days
  

Preferred

• Education
  Associate's Degree in related field, or
  Bachelor's Degree in related field.
  

JOB DUTIES

• Supports the full end user computing experience to include computer hardware/software, printers, copiers, scanners, audio visual, mobile devices, etc...
• Diagnose and repair routine & complex end user problems to remediation independently or by escalating to senior technical staff or other teams.
• Performs preventative maintenance of end user devices and associated peripherals.
• Lifecycle management of end user devices to include deployment and decommissioning of assets.
• After hours staff will work the Service Desk role as needed.
• Advise customers regarding their technology needs and provide the associated costs and vendor quotes.
• Liaison between customer and Information Resources, partner organizations, or vendors to ensure the efficient operation of the end user computing environment.
• Performs other duties as assigned

Knowledge, Skills and Abilities

• Work requires ability to lift computer and printer equipment.
• Work requires interpretation of policy and application of procedures or practices to work problems.
• Work requires knowledge of Windows based and/or Mac based personal computing software and hardware. .
• Work requires personal contact with faculty and staff to provide technical support of computer hardware and software packages and resolve variety of routine and non-routine problems.
• Work requires phone contact with hardware and/or software vendors.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Physical Requirements

• Lifting
• Talking

Working Conditions

• Clinical Setting
• Hospital Setting
• Laboratory Setting
• Office Setting

Salary Information

Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.