Technical Support Specialist II

ThermoFisher Scientific; Hillsboro (OR); On-site; USD 65,000 - 90,000; Full time

Job summary

Thermo Fisher Scientific in Hillsboro, Oregon is seeking a Technical Support Specialist II to support installation, uptime and repair of advanced instrumentation. You will collaborate with NPD, Applications and OE to develop troubleshooting methods and improve products.

The role requires 2+ years in high-tech service or manufacturing, strong technical writing, and travel 20-40%. A Bachelor’s degree in Applied Physics, Electronics, or Electro-Mechanics is preferred, with the high school diploma

Qualifications

• High-tech service or manufacturing experience in a lab or field setting.
• Ability to diagnose and troubleshoot complex systems including electronics and software.
• Strong written and verbal communication; customer-facing skills.

Responsibilities

• Diagnose and repair assigned product lines in partnership with field service.
• Collaborate with Marketing, NPD, Applications and OE to develop roadmaps and service requirements.
• Analyze downtime and failures to improve MTTR and MTBF and overall performance.
• Develop work instructions for field service on tools, installation, and spares.
• Provide feedback to product quality teams and initiate improvement projects.
• Create and validate advanced troubleshooting documentation and software.

Skills

Technical writing

Customer relations

Self-motivation

Project leadership

English proficiency

Team collaboration

Troubleshooting

Travel readiness

Education

Bachelor's degree in Applied Physics, Electronics, or Electro-Mechanics

High school diploma or equivalent

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Location/Division Specific Information

Within the Materials and Structural Analysis Division (MSD), we enable customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The Semiconductor business unit crafts, manufactures, and supports a broad range of high-performance microscopy workflows on wafers and single chips that provide images and answers in the micro-, nano-, and picometer scales. We combine hardware and software expertise in electron and ion microscopy with deep application knowledge in electronics markets and our worldwide Electron Microscopy employees are dedicated to our customers' pursuit of discovery and resolution to global challenges.

How will you make an impact?

The Technical Support Specialist II is responsible for supporting the installation, uptime and repair of sophisticated equipment and systems. This includes working with NPD (New Product Development), Applications and OE (Operations Engineering) on new and existing product developments, development of sophisticated troubleshooting methods and leading product and process improvements.

This position will sit at our Hillsboro, Oregon site.

What will you do?

• Partner closely with the field service team to quickly diagnose and repair assigned product lines.

• Partner with Marketing, NPD, Applications and OE in developing technology roadmaps, to bring in the service related requirements and to sustain support through the life of the system.

• Influence and drive meant time to repair (MTTR) and mean to between failure (MTBF) by examining equipment downtime and failures to improve overall performance

• Diagnosis, define and build work instruction for field service engineers on:

• service tools, repair and installation

• spares parts (including consumables)

• all diagnostic and test procedures required for support of systems

• Provide feedback to product quality teams, analyze and initiate improvement projects on systems and subsystems as required.

• Gives primary input or develops sophisticated troubleshooting documentation. Validates service sophisticated troubleshooting documentation and software.

How will you get here?

Education

• Educational requirement is a high school diploma or equivalent military training; Bachelor’s degree in Applied Physics, Electronics, or Electro-Mechanics preferred

Experience

• Requires 2+ years’ experience with service and/or manufacturing in high-tech industry or laboratory.

• Comfortable in working with analytical equipment.

• All-around technical knowledge and practical skills Multidisciplinary trouble shooting skills.

• Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer Steppers, Medical Equipment (e.g. MRI-scan), pharmaceutical equipment or related semiconductor equipment.

• Preferably experience with LDB.

Knowledge, Skills, Abilities

• Strong technical writing skills.

• Working with demanding customers and understands the importance of customer relations.

• Self-starter who is also highly productive when not supervised.

• Project leader skills.

• Traveling (20% - 40% of working time).

• Must have a business proficiency in English (verbal and written)

• Other language skills are an asset.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.