Technical Support Specialist I: Web Apps & SQL Troubleshooter

Jenzabar1; United States; On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

PTO

Paid Parental Leave

Paid Holidays

Short Term Disability

Long Term Disability

401K

Educational Assistance

Job summary

Jenzabar is seeking a motivated Technical Support Specialist I to provide prompt troubleshooting and functional guidance for our education-focused software. You will resolve issues using SQL, logs, and browser tools, while maintaining exceptional customer service.

You will prioritize cases, document steps for the knowledge base, and collaborate with Product, Cloud Ops, and Engineering to escalate with clear context and drive continuous learning.

Qualifications

• Experience troubleshooting web applications or enterprise software.
• Functional knowledge of higher education registration, financial aid, or other areas that relate to students and enrollment.
• Strong customer empathy and ability to remain calm, clear, and professional under pressure.
• Excellent prioritization skills with the ability to juggle multiple cases in a fast-moving environment.
• Structured problem-solving approach with attention to detail and curiosity.
• Clear, concise written and verbal communication.
• Ownership and accountability—you follow through, escalate early, and close the loop.
• Collaborative mindset; you work effectively with Product, Cloud Ops, peers, and leadership.
• Adaptability—comfortable with frequent change in tooling, process, and priorities.

Responsibilities

• Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system level issues
• Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows
• Prioritize multiple cases at once, balancing urgency, impact, and customer expectations
• Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams
• Document findings, steps, and solutions concisely for customers and our internal knowledge base
• Act as a liaison between Support and Product Development, escalating with complete and accurate context
• Continuously increase your product and technical expertise through training, documentation, and hands-on learning

Skills

Troubleshooting

Customer empathy

Communication

Problem solving

Education

Bachelor's degree in Computer Systems or related field

Tools

HTML/JavaScript

SQL

Relational databases

Job description

Jenzabar is seeking a motivated Technical Support Specialist I to provide prompt troubleshooting and functional guidance for our education-focused software. You will resolve issues using SQL, logs, and browser tools, while maintaining exceptional customer service.

You will prioritize cases, document steps for the knowledge base, and collaborate with Product, Cloud Ops, and Engineering to escalate with clear context and drive continuous learning.