Technical Support Specialist I

United Urology Group; Owings Mills (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

United Urology Group seeks a Technical Support Specialist I to provide essential support to UUG staff and physicians, ensuring a seamless technical experience. This full-time role involves troubleshooting hardware and software issues, assisting with user equipment setups, and maintaining meticulous documentation. You will play a pivotal role in enhancing patient care through effective user support, embodying our commitment to compassion and excellence.

Benefits

Tuition Reimbursement

Health, Dental, and Vision Insurance

Corporate Discounts

Qualifications

• Minimum two (2) years of experience in technical support.
• A+ or equivalent certification preferred.
• Strong understanding of computer hardware and software principles.

Responsibilities

• Monitor and resolve incoming support requests in a timely manner.
• Assist users in setting up their equipment.
• Maintain user accounts and documentation.

Skills

Communication

Analytical Skills

Problem-Solving

Customer Service

Attention to Detail

Education

Associate Degree

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: UUG Corporate - Owings Mills, MD

Position Type: Full Time

Education Level: 2 Year Degree

Salary Range: $21.00 - $23.00 Hourly

Travel Percentage: Up to 25%

Job Category: Information Technology

Description

Are you interested in making a difference in patient care? Learn about our unique culture of respect, growth, innovation, the best patient care, and how we give back to the community.

At United Urology Group, our employees are at the heart of our mission and have incredible opportunities to impact our patients' lives with their urologic care.

• We foster a culture that thrives on compassion, teamwork, integrity, and diversity, all of which start with our staff!
• We deliver a cohesive approach to urologic care that provides patients with access to experienced specialists, a superb team of healthcare professionals, and the most advanced technology for patient treatments and therapies.
• We offer competitive salaries and a great work/life balance: enjoy your weekends!
• UUG offers outstanding benefits, including tuition reimbursement, health, dental, and vision insurance, corporate discounts, and much more!

United Urology Group is regarded as the leading urology network in the country. Our Urology Group Affiliates consist of Chesapeake Urology, Arizona Urology- Phoenix & Scottsdale, Arizona Urology – Tucson, Colorado Urology & Tennessee Urology.

Position Summary:

The Technical Support Specialist I provide frontline technical support to UUG staff and physicians by troubleshooting and resolving a variety of technical issues related to software and hardware.

Primary Duties & Responsibilities:

• Monitor incoming support requests (tickets) and help users resolve them in a timely manner.
• Assist users in setting up their equipment – Laptops, PC, Printers – updating inventories as appropriate.
• Create documentation, building up our knowledge base
• Maintain user accounts – create, modify, or remove for Active Director and applications as needed
• Travel to medical facilities to satisfy user requests or resolve issuesas needed
• Maintain Phones - moves, adds, changes
• Engage vendors as needed to address requests or issues as necessary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

Qualifications:

• Associate Degree or equivalent experience.
• Minimum of two (2) years of experience in a technical support role, preferably in a medical setting.
• A+ or equivalent certification preferred.
• Strong understanding of computer hardware and software principles.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Proficient in Microsoft Office Suite.

Knowledge, Competencies & Skills:

• Active Directory, network troubleshooting, and basic IT security principles (preferred).
• Excellent analytical and problem-solving skills.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Commitment to providing excellent customer service.
• Maintain & adhere to HIPAA compliance/ regulations.
• Ability to type a minimum of 40 words per minute.

Tech Requirements for the Job (Hybrid Roles Only):

• High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools.
• Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls.
• Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems.
• Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance.

Direct Reports:

• N/A.

Travel:

• Must have the ability & willingness to travel to other sites as necessary within a geographic region.

Physical Requirements for the Job:

• Regularly required to sit and stand for extended periods.
• Involves standing, sitting, walking, bending, stooping, and twisting.
• Requires full range of body motion, including manual and finger dexterity and eye-hand coordination.
• Occasionally lifts and carries items weighing up to 35 lbs.

Equal Opportunity Employer: United Urology Group and its affiliate practices are an equal opportunity employer. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, or sexual orientation.

The successful candidate(s) for any UUG position will be subject to a pre-employment background check.

Actual compensation offered to candidates is based on work experience, education, and/or skill level.