Technical Support Specialist I

Viking Masek Packaging Technologies; Oostburg (WI); In loco; USD 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

An established industry player is seeking a Level 1 Parts Department Technical Support Specialist to join their team. This entry-level role is pivotal in assisting customers with parts inquiries and order processing for state-of-the-art packaging machinery. You'll develop technical knowledge while enhancing your customer service skills in a supportive environment. The position offers a chance to grow within the company, working closely with experienced team members to ensure efficient operations. If you're eager to learn and thrive in a fast-paced setting, this opportunity is perfect for you.

Competenze

• Entry-level position focusing on customer service and parts inquiries.
• Requires strong organizational and communication skills.

Mansioni

• Assist customers with parts inquiries and order processing.
• Conduct inventory checks and maintain accurate records.

Conoscenze

Customer Service Skills

Organizational Skills

Communication Skills

Attention to Detail

Basic Mechanical Understanding

Formazione

High School Diploma

Technical Diploma

Strumenti

Microsoft Office (Outlook, Word, Excel)

ERP Systems

Descrizione del lavoro

The Level 1 Parts Department Technical Support Specialist plays a foundational role in assisting customers with parts inquiries, order processing, and general support for Viking Masek’s packaging machinery, including VFFS machines, rotary fillers, and stick pack machines. This entry-level position focuses on developing technical knowledge, building customer service skills, and supporting team members in maintaining an efficient parts operation.

Job Duties & Responsibilities

Soft Skills (Customer Satisfaction and Experience)

• Provide professional and prompt responses to customer inquiries via phone and email.
• Assist customers in identifying and ordering the correct parts for their machinery.
• Build rapport with customers by demonstrating patience, attention to detail, and a commitment to meeting their needs.
• Document all customer interactions and ensure accurate records in the ERP system.

Technical Skills (Support, Inventory, And Processes)

• Gain a basic understanding of Viking Masek’s machinery and the parts catalog to assist with identifying replacement components.
• Process parts orders accurately and in a timely manner, ensuring proper documentation and inventory tracking.
• Conduct regular inventory checks to maintain stock accuracy.
• Support the parts department by preparing quotes and reviewing order details with senior team members.
• Follow standard operating procedures to ensure efficient parts operations.

Qualifications

• High School Diploma or equivalent required; Technical Diploma preferred.
• Strong organizational and communication skills with a customer-focused mindset.
• Basic understanding of mechanical systems or willingness to learn.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and the ability to learn ERP systems.
• Ability to work in a fast-paced environment with competing priorities.

Other Miscellaneous Responsibilities

• Always sell the Viking Value Proposition.
• Continuous improvement and industry training upkeep.

Hours: Monday through Friday, 7 AM-5 PM. These are business hours; start and end times may vary based on department needs. (Can be flexible). Weekends not required.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Strategy/Planning and Information Technology

Industries

• Machinery Manufacturing