Technical Support Specialist I

Shentel; Lynchburg (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) plan with up to 8% company contribution

Medical, dental, and vision insurance

Up to 3 weeks of PTO and 9 paid holidays

Job summary

Shentel is seeking a Technical Support Representative to join their Technical Support Team in Lynchburg, Virginia. You will be a key player in providing exceptional customer service and technical support to Shentel customers.

Your role will involve troubleshooting technical issues, educating customers on product use, and ensuring a high-quality customer experience. Shentel offers competitive benefits, including a 401(k) plan, medical, dental, and vision insurance, and paid time off.

If you have a passion for technology and a drive to help others, apply today!

Qualifications

• Successful customer service professional with a track record of meeting or exceeding goals.
• One year of customer service or call center experience.

Responsibilities

• Promote quality customer experience with honest and committed customer care.
• Engage in real-time troubleshooting with customers to resolve technical issues.
• Educate residential Shentel customers about the installation and use of products.

Skills

Customer service orientation

Problem-solving skills

Technical troubleshooting

Education

High school diploma or equivalent

Job description

Shentel is seeking a Technical Support Representative to join their Technical Support Team in Lynchburg, Virginia. You will be a key player in providing exceptional customer service and technical support to Shentel customers.

Your role will involve troubleshooting technical issues, educating customers on product use, and ensuring a high-quality customer experience. Shentel offers competitive benefits, including a 401(k) plan, medical, dental, and vision insurance, and paid time off.

If you have a passion for technology and a drive to help others, apply today!