Technical Support Rep I

Shentel; Lynchburg (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k) plan with up to 8% company contribution

Medical, dental, and vision insurance

Up to 3 weeks of PTO and 9 paid holidays

Job summary

Shentel is seeking a Technical Support Representative to join their Technical Support Team in Lynchburg, Virginia. You will be a key player in providing exceptional customer service and technical support to Shentel customers.

Your role will involve troubleshooting technical issues, educating customers on product use, and ensuring a high-quality customer experience. Shentel offers competitive benefits, including a 401(k) plan, medical, dental, and vision insurance, and paid time off.

If you have a passion for technology and a drive to help others, apply today!

Qualifications

• Successful customer service professional with a track record of meeting or exceeding goals.
• One year of customer service or call center experience.

Responsibilities

• Promote quality customer experience with honest and committed customer care.
• Engage in real-time troubleshooting with customers to resolve technical issues.
• Educate residential Shentel customers about the installation and use of products.

Skills

Customer service orientation

Problem-solving skills

Technical troubleshooting

Education

High school diploma or equivalent

Job description

Do you enjoy interacting with people? Are you a natural problem-solver? Do you love working with the latest technology? If this sounds like YOU, come be a part of our growing Shentel Technical Support Team!

As a Technical Support Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative for Shentel.

Responsibilities

• Promote quality customer experience with honest and committed customer care.
• Engage in real-time troubleshooting with customers to resolve technical issues.
• Educate residential Shentel customers about the installation and use of products.
• Capture opportunities to offer additional or upgraded services to customers as available, while providing a quality customer experience.

Compensation and Benefits

• World class 401(k) – up to 8% company contribution
• Medical, dental, vision, and life insurance with company subsidies
• Up to 3 weeks of PTO and up to 9 paid holidays

Qualifications

• Your reputation as a successful customer service professional who meets and exceeds goals.
• Your high school diploma or equivalent.
• One year of customer service or call center experience.

We are looking for motivated individuals who love a challenge and are ready to meet and exceed their goals.

What are you waiting for? Come join Shentel’s Technical Support Team!

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact an HR Representative at 540-984-5241 or [e-mail]. When you contact an HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.