Technical Support Specialist - Hybrid

Stryker Corporation; Portage (MI); Hybrid; USD 28,000 - 47,000; Full time

Job summary

Stryker Corporation in Portage, Michigan, is seeking a Technical Support Specialist to join our hybrid team. You will respond to technical inquiries by phone and email, troubleshoot product issues, document findings, and support cross-functional partners to resolve customer concerns.

The role demands at least 3 years in technical or customer support, a high school diploma, and flexibility for scheduling. Preference for an associate or bachelor's degree and multilingual skills (French or Spanish)

Qualifications

• 3 years of professional experience in customer and/or technical support.
• Proficiency with computer systems, software applications, and technical documentation tools.
• Documentation of service activities, technical findings, and customer interactions.
• Fluency in French or Spanish is a nice-to-have.

Responsibilities

• Provide exceptional customer service by responding to technical inquiries via phone and email.
• Troubleshoot product and service issues, partnering with field representatives to resolve concerns.
• Accurately document service requests, technical findings, and customer interactions.
• Maintain service records and documentation in compliance with customer agreements and company standards.
• Utilize software tools to access product information, manage cases, and support resolution.
• Analyze service metrics and share insights to improve performance and customer experience.

Skills

Technical support

Customer service

Documentation

Computer skills

Multilingual (French/Spanish)

Education

High School diploma

Associate/Bachelor’s degree

Tools

Hand tools

Power tools

Job description

## Technical Support Specialist - HybridApply: Portage, Michigan: Full time: Posted Today: R574682Work Flexibility: Hybrid**Schedule -*** Monday to Friday 10:30am - 7pm* Overtime based on business needs**What You Will Do -*** Provide exceptional customer service by responding to technical inquiries via phone and email in a timely and professional manner.* Troubleshoot product and service issues, partnering with field representatives to identify and resolve customer concerns.* Accurately document service requests, technical findings, and customer interactions using established processes and systems.* Maintain service records and documentation in compliance with customer agreements and company standards.* Utilize software tools and technical resources to access product information, manage cases, and support issue resolution.* Analyze service metrics and trends, sharing insights and recommendations to improve performance and customer experience.* Contribute to continuous improvement initiatives through root cause analysis, problem-solving, and process enhancement efforts.* Build strong cross-functional partnerships, support team projects, complete product training and certification requirements, and promote Stryker's commitment to quality and customer satisfaction.**What You Need -***Required** 3 years of professional experience with customer and/or technical support.* High School diploma or GED equivalent.* Ability to work flexible hours as needed to support the business needs.*Preferred** Associate’s or Bachelor’s degree.* 3+ years of experience in technical support, equipment servicing, repair, or a related technical field.* Hands-on experience using hand tools, power tools, and other technical equipment.* Experience documenting service activities, technical findings, and customer interactions accurately.* Proficiency with computer systems, software applications, and technical documentation tools.* Fluency in French or Spanish is a plus.$24.54 - $33.68 USD HourlyTravel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.