Intake Support Specialist

Stillmanlaw; Farmington Hills (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Stillman Law Office in Farmington Hills is seeking an Intake Support Specialist to be the first point of contact for new clients. This full-time, on-site role involves handling intake emails, processing inquiries, and providing front-desk support. The ideal candidate will be detail-oriented with strong communication skills and the ability to manage multiple tasks efficiently, contributing to a supportive workplace culture.

Benefits

Health, dental, and vision insurance options

401(k) with firm match

Paid time off (vacation, sick, and holidays)

Collaborative team culture and opportunities for professional growth

Qualifications

• 1+ year of experience in a legal, collections, or high‑volume administrative environment.
• Strong written and verbal communication skills with a courteous phone manner.
• Reliability, discretion, and the ability to manage multiple priorities.

Responsibilities

• Monitor and triage incoming intake emails, ensuring timely follow‑up.
• Process ad‑hoc collection inquiries and tasks accurately.
• Draft, proof, and mail letters, maintaining meticulous records.

Skills

Attention to detail

Written communication

Verbal communication

Organizational skills

Proactivity

Education

High school diploma or equivalent

Associate's degree or higher (preferred)

Tools

Microsoft Office

Job description

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Job Posting: Intake Support Specialist

Stillman Law Office –Farmington Hills, Michigan

About Stillman Law Office

Stillman Law Office is a well‑established creditor‑rights firm known for professionalism, integrity, and a client‑first mindset. We provide comprehensive legal services while fostering a supportive workplace where every team member can thrive.

Job Posting: Intake Support Specialist

Stillman Law Office –Farmington Hills, Michigan

About Stillman Law Office

Stillman Law Office is a well‑established creditor‑rights firm known for professionalism, integrity, and a client‑first mindset. We provide comprehensive legal services while fostering a supportive workplace where every team member can thrive.

Position Overview

We are seeking a detail‑oriented Intake Support Specialist to serve as the first point of contact for new matters and to keep our client‑service engine running smoothly. This full‑time, on‑site role is perfect for someone who enjoys variety, takes initiative, and brings a warm, solutions‑oriented attitude to each interaction.

• Schedule: Monday–Friday, 8:00a.m.–5:00p.m. (40hours/week)
• Location: Farmington Hills, MI (on‑site)
• Status: Non‑exempt, hourly
  
  

Key Responsibilities

• Intake Emails: Monitor and triage incoming intake emails, ensuring timely routing and follow‑up
• Collection‑Related One‑Off Requests (CORQ): Process ad‑hoc collection inquiries and tasks with accuracy and urgency
• Letter Creation & Mailing: Draft, proof, and mail letters using firm templates; maintain meticulous records of all correspondence
• Email Letter Requests: Prepare and send requested letters via email, confirming delivery and documenting in the case‑management system
• House Voice Mails: Retrieve and log voicemail messages; return or redirect calls as appropriate
• Front‑Desk Coverage: Greet clients and visitors, answer multi‑line phones, and provide seamless front‑desk support when the receptionist is unavailable
  
  

What You’ll Bring

• High school diploma or equivalent (associate’s degree or higher preferred)
• 1+ year of experience in a legal, collections, or high‑volume administrative environment
• Strong written and verbal communication skills with a professional, courteous phone manner
• Exceptional attention to detail and organizational skills; able to juggle multiple priorities
• Proficiency with Microsoft Office (Word, Outlook, Excel) and comfort learning new software
• Reliability, discretion, and a proactive mindset—when you see something that needs doing, you do it
  
  

Nice‑to‑Have

• Familiarity with legal terminology, collection workflows, or law‑office case‑management systems
• Prior front‑desk or customer‑service experience
  
  

Benefits & Perks

• Health, dental, and vision insurance options
• 401(k) with firm match
• Paid time off (vacation, sick, and holidays)
• Collaborative team culture and opportunities for professional growth
  
  

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Internet Publishing

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