Technical Support Specialist, Conveyor Systems

FMH Conveyors; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefit packages

Educational assistance program

Paid holidays and time off

Collaborative work environment

Community volunteer opportunities

Job summary

FMH Conveyors is seeking a Technical Support Specialist in the United States. The specialist will serve as a liaison between customers and internal resources, handling technical inquiries and providing solutions. Candidates should have 3+ years of in-field service experience, strong analytical and communication skills, and proficiency in MS Office applications. The position also demands expertise in dealing with conveying equipment and a commitment to customer satisfaction, with possible travel requirements.

Qualifications

• 3+ years of in-field service experience or troubleshooting support for conveying equipment.
• Expert level Excel skills including pivot tables and VLOOKUP.
• Ability to build relationships and interact with all levels of the organization.

Responsibilities

• Manage, handle, and resolve incoming technical support inquiries.
• Provide timely support to customers.
• Liaison between customers and internal resources.

Skills

Problem solving

Analytical skills

Interpersonal skills

Communication skills

Computer skills (Sales Force, MS Office)

Education

Technical or Associates Degree

Tools

Sales Force

MS Office

Epicor (ERP System)

Job description

FMH Conveyors is seeking a Technical Support Specialist in the United States. The specialist will serve as a liaison between customers and internal resources, handling technical inquiries and providing solutions. Candidates should have 3+ years of in-field service experience, strong analytical and communication skills, and proficiency in MS Office applications. The position also demands expertise in dealing with conveying equipment and a commitment to customer satisfaction, with possible travel requirements.