Technical Support Specialist: AI-Forward & Salesforce

LeanData; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

LeanData is seeking a Technical Support Specialist in Phoenix to own and resolve complex escalations, including API integrations and AI-feature troubleshooting. You will collaborate with Development, QA, and Product teams to diagnose issues and translate technical symptoms into actionable guidance.

Ideal candidates have 2-5 years in technical support with strong Salesforce experience, solid troubleshooting skills, and the ability to work with cross-functional partners in a growth-stage

Qualifications

• 2-5 years of relevant work experience in technical support.
• Hands-on Salesforce experience (Apex jobs, SOQL, common platform errors and governor limits).
• Proficiency with Salesforce reporting.
• Solid analytical and troubleshooting skills across logs, databases, and integrations.
• Strong written and verbal communication, with the ability to translate technical detail for non-technical audiences.
• Experience partnering with Development, QA, or Product - filing reproducible bugs and validating fixes.

Responsibilities

• Own and resolve complex technical escalations, including issues that require deep product, log, and environment analysis.
• Reproduce customer-reported defects, isolate root cause, and drive issues to resolution or to a formal engineering handoff.
• Serve as a technical resource and mentor for Level 1 support staff.
• Build customer trust by translating complex product issues into clear, business-relevant guidance that supports successful outcomes.
• Troubleshoot customer API integrations (REST, webhooks, authentication, payloads, rate limits, error handling).
• Configure and troubleshoot AI-powered product features, escalating unresolved or ambiguous model-behavior issues to Engineering.
• Read and debug code to reproduce issues, and build simple test scripts to speed up diagnosis.
• Review logs, queries, and configurations to pinpoint failures.
• File clear, reproducible bug reports, partner with Development on root cause, and support QA in validating fixes for cases you have worked.
• Surface recurring customer pain points to Product and management.
• Document root causes, workarounds, and solutions as new or updated knowledge base articles.

Job description

LeanData is seeking a Technical Support Specialist in Phoenix to own and resolve complex escalations, including API integrations and AI-feature troubleshooting. You will collaborate with Development, QA, and Product teams to diagnose issues and translate technical symptoms into actionable guidance.

Ideal candidates have 2-5 years in technical support with strong Salesforce experience, solid troubleshooting skills, and the ability to work with cross-functional partners in a growth-stage