Senior Tech Support Engineer - Salesforce & AI

leandata; Utah; On-site; USD 70,000 - 110,000; Full time

Job summary

LeanData is seeking an experienced Technical Support Specialist in Utah to own complex escalations and act as a liaison between Support, Development, QA, and Product teams. You will work with LeanData and Salesforce configuration and APIs to diagnose issues across the product suite, including Orchestration, Scheduling, and Journeys.

You’ll collaborate with Engineering to reproduce defects, write clear bug reports, mentor Level 1 staff, and translate technical detail into actionable guidance for

Qualifications

• 2–5 years of relevant work experience in technical support.
• Hands-on Salesforce experience (Apex, SOQL, platform errors & governor limits).
• Proficiency with Salesforce reporting.
• Strong analytical and troubleshooting across logs, databases, and integrations.
• Excellent written and verbal communication; translate technical detail for non-technical audiences.
• Experience partnering with Development/QA/Product to file bugs and validate fixes.
• Bachelor’s degree from a reputable university.
• Ability to work with shifting priorities in a growth-stage environment.

Responsibilities

• Own and resolve complex technical escalations.
• Reproduce customer-reported defects, isolate root cause, and drive issues to resolution.
• Mentor Level 1 support staff.
• Translate complex product issues into business-relevant guidance.
• Troubleshoot customer API integrations (REST, webhooks, authentication, payloads, rate limits, error handling).
• Configure and troubleshoot AI-powered product features with Engineering.
• Read and debug code to reproduce issues, and build simple test scripts.
• Review logs, queries, and configurations to pinpoint failures.
• File clear, reproducible bug reports and support QA in validating fixes.
• Surface recurring customer pain points to Product and management.
• Document root causes, workarounds, and solutions as knowledge base articles.

Skills

Salesforce

Apex

SOQL

API integrations

Logging & debugging

Problem solving

Documentation

Communication

Collaboration with Eng/QA/Product

Education

Bachelor’s degree

Job description

LeanData is seeking an experienced Technical Support Specialist in Utah to own complex escalations and act as a liaison between Support, Development, QA, and Product teams. You will work with LeanData and Salesforce configuration and APIs to diagnose issues across the product suite, including Orchestration, Scheduling, and Journeys.

You’ll collaborate with Engineering to reproduce defects, write clear bug reports, mentor Level 1 staff, and translate technical detail into actionable guidance for