IT Support Specialist II

Montgomery County Maryland; Manhattan (KS); Hybrid; USD 60,000 - 80,000; Full time

Job summary

The Office of the Registrar is seeking an IT Support Specialist II to support university administrative systems and internal functions. This hybrid position requires strong analytical skills, effective communication, and relevant experience in higher education. The role involves troubleshooting, database management, and providing training to users. Candidates should be authorized to work in the U.S. without sponsorship. Apply with a cover letter, resume, and references.

Qualifications

• Two years of relevant experience required.
• Experience with database creation and administration.

Responsibilities

• Support internal office functions and university administrative systems.
• Troubleshoot and problem-solve system issues.

Skills

Analytical Skills

Problem-Solving

Communication

Education

High School Diploma

Bachelor’s Degree

Tools

PeopleSoft

uAchieve

DARS

ImageNow

Curriculog

Job description

About This Role

The Office of the Registrar seeks to fill an IT Support Specialist II position. This position serves as a primary member of the Academic Technology unit within the Office of the Registrar. This position supports internal office functions and university administrative systems and requires a working knowledge of all areas with the unit; cross-trains with other departmental functions to facilitate support and coverage. This position demonstrates quality service, innovation, creativity, ethical and proactive behavior, and a working knowledge that includes but is not limited to the following areas:

· Class and room scheduling
· Course and Curriculum approval
· Encoding Programs into DARS/uAchieve
· System database architecture and setup, troubleshooting and problem-solving, running batch processes, reporting and analysis, and training users.

Tasks may include coding/encoding, system development, database architecture/configuration and setup, troubleshooting and problem-solving, running batch processes, reporting and system analysis, query creation and data pulls, security, training and help aids, documentation, running integration jobs, and testing upgrades, enhancements, and new features.

About Us

The Office of the Registrar provides services to all University stakeholders in support of the institutional mission. We strive to provide excellent customer service that encompasses empathy, patience, passion, persistence, and a sincere desire to improve. We believe communication is crucial to our mission, must reflect our values, and must demonstrate the respect we hold for our community. We maintain the integrity and privacy of the student academic record in a manner that meets student needs and complies with federal, state, and University regulations. We take pride in our integrity and recognize how accountability for our actions is interwoven into our responsibility to one another and the University. We value differences and demonstrate respect for human dignity. We further affirm the worth of each member of our Office and those in the university community by treating each individual with respect and courtesy. Technology and innovation are vital in our desire to embrace intellectual curiosity and creative problem-solving. We aspire to collaborate with the University by providing innovative and solutions-based service.

Worksite Option

Hybrid eligible. Following a successful probationary period, this position may be eligible for a hybrid work experience allowing up to 3 days remote.

An employee who is working remotely must reside within the United States in order to comply with all federal and state laws, filings, or tax requirements. Remote work agreements are required for all flexible work arrangements and are subject to review. Review K-State’s remote work policy details for more information.

What You'll Need to Succeed

Minimum Qualifications:

• High School Diploma
• Two years of relevant experience

Preferred Qualifications:

• Bachelor’s Degree
• Higher Education/post-secondary experience: two years progressively responsible experience in Enrollment Management (Admissions, Financial Aid, and Registrar) or experiences directly related area of expertise that interacts with the business processes handled by these offices.
• Strong analytical and problem-solving skills with the ability to work in a highly detailed work environment.
• Effective written and verbal communication skills, including an excellent command of the English language, grammar, and syntax.
• Knowledge of student records maintenance, registration/enrollment processes, degree and graduation processes, and verification procedures.
• Experience with database creation, support and administration – holding direct responsibility for any behind the scenes coding or structural changes to a system/database structure.
• Detailed technical knowledge of Student Information Systems platform(s) - i.e. PeopleSoft/Oracle, Imaging (Perceptive/ImageNow); Degree Audit Systems (uAchieve/DARS); Course and Curriculum Systems (Curriculog/Acalog or CAT/CIM); National Student Clearinghouse, etc.….
• Advanced knowledge of Student Information Systems platform(s) - i.e. PeopleSoft/Oracle, uAchieve/DARS, Imaging (Perceptive/ImageNow), National Student Clearinghouse, etc.….
• Ability to exercise independent judgement in evaluating situations, making decisions as well as grasp new techniques and updates to products/processes quickly.
• Effective written and verbal communication skills, including an excellent command of the English language, grammar, and syntax.
• Experience working with different populations along with providing training and technical development, public speaking, presentations, customer service in higher education related areas.

Sponsorship eligibility:

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship

How to Apply

Please submit the following documents:

1. Cover Letter
2. Resume
3. Three professional references with contact information.

Screening of Applications Begins

Immediately and continues until position is filled.

Anticipated Hiring Pay Range

$20.30-$24.38 hourly