Technical Support Specialist 2

RevMax Performance LLC; Charlotte (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance (effective day 1)

Shift differential pay

9 paid holidays + Thank You Day(s)

Paid time off

401(k) match up to 3.5%

Employer HSA contributions

Job summary

RevMax Performance LLC in Charlotte, NC seeks a Technical Support Specialist 2 to serve as help desk for PCs, laptops, software and applications. You will report to the Controller and collaborate with the IT Manager to keep systems secure, backed up and running to support operations.

Responsibilities include troubleshooting hardware and software, performing password resets, AD changes, VPN support, imaging, applying security updates and documenting resolutions.

Qualifications

• Recent, relevant experience in help desk operations and technical support.
• Ability to troubleshoot Windows hardware/software issues and resolve problems efficiently.
• Familiar with password resets, VPN support, AD changes and ERP user access workflows.

Responsibilities

• Troubleshoot hardware and software problems and resolve common PC issues quickly and efficiently.
• Handle daily requests such as password resets, printer & drive mappings, VPN support, and email profile setup.
• Install, configure and test Windows products and other software; apply security updates and virus protection.
• Document troubleshooting steps and resolutions for future reference.
• Occasionally work outside standard office hours and travel to local worksites.

Skills

Customer service

Problem resolution

Microsoft Windows

Active Directory

Group Policy

VPN support

Documentation

Communication

Tools

Word

Excel

Microsoft OS

Printer management

Cisco IP phones

Job description

Technical Support Specialist 2

RevMax| Full-Time|1st Shift | Charlotte, North Carolina

Where craftsmanship still matters.

About Race Winning Brands:

Race Winning Brands (RWB) is a leading manufacturer of high-performance parts for the automotive and powersports markets, covering engine, transmission, electronics and complementary components. With proud roots in US manufacturing, our family of iconic brands is trusted by enthusiasts, engine builders and racers alike. We’re committed to unwavering quality, passionate about performance and proud to give back to our communities.

About the Brand:

RevMax designs, engineers and assembles torque converters, valve bodies and transmissions in the USA for diesel trucks, race cars and more. Sister brand Transmission Specialties (TSI) has been an innovator in racing converters and transmissions since 1982.

Requirements

As our Technical Support Specialist, you'll be the help desk for company PCs, laptops, software and applications. You'll report to the Controller and work with the IT Manager and users across our offices and shops. Your work keeps our systems secure, backed up and running so everyone can do their job well.

What you’ll do:

• Put safety first and never pass on a defect, no matter what leaves your hands.
• Work like a pit crew and bring innovation to finding better, faster and smarter ways to work
• Troubleshoot hardware and software problems and resolve common PC issues quickly and efficiently.
• Handle everyday requests such as password resets, printer and drive mappings, minor Active Directory changes, ERP user access, VPN support, email profile setup, file recovery and desktop cleanup.
• Install, configure, upgrade, test and troubleshoot Windows products and other software.
• Apply security updates and maintain virus protection on workstations, laptops and servers.
• Perform daily, monthly and quarterly checks on server, security and networking systems.
• Complete server and system-level backup procedures.
• Work with users to understand their needs and communicate solutions to the IT Manager.
• Track and coordinate hardware and software license renewals.
• Document troubleshooting steps and resolutions so the team can reference them in the future.
• Respond promptly by email, phone, text or other channels to keep issues moving to resolution.
• Occasionally work outside standard office hours and travel to local worksites.

What you bring:

• Passion for what you do and pride in your work.
• A commitment to showing up, following through and doing the right thing.
• Recent, relevant experience in help desk operations, technical support and problem resolution.
• Proficiency with Word, Excel and Microsoft operating systems.
• Understanding of security-related systems, including Active Directory and Group Policy.
• Basic knowledge of Cisco IP phone systems.
• Strong customer service, organization and communication skills, with a professional, courteous manner.
• Technical aptitude, flexibility and self-motivation, with a drive to find better tools for diagnosing and fixing problems.
• A team-player mindset.

Nice to have:

Familiarity with Linux/Unix environments, Open Edge Progress database or the QAD ERP system.

Why RWB:

• Health, dental and vision insurance – effective day 1, with substantial company contribution to medical and dental premiums
• Shift differential pay (if applicable)
• 9 paid holidays + paid Thank You Day(s) – effective day 1
• Paid time off
• Paid personal days
• 401(k) match up to 3.5% – eligible after 30 days, immediate vesting
• Employer HSA contributions – up to $1,100 a year
• Life insurance and short-term disability – 100% company paid
• Employee discounts on products from our brands, including Corsa, Wiseco, JE Pistons, Manley and Rekluse
• Monetary award for perfect attendance
• Prescription safety glasses and work boot reimbursement
• Paid parental leave
• Wellness program with medical premium credit
• Employee Assistance Program (EAP)
• Tuition reimbursement
• $1,000 referral bonus

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
• The noise level in the work environment is usually high.
• Occasionally lift and/or move up to 80 lbs.
• Personal protective equipment is required including but not limited to gloves, safety glasses and hearing protection.