Technical Support Specialist

Cornerstone Defense LLC; Virginia; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Generous PTO Policy

401(k)

HSA and FSA options

Life and Disability Insurance

Tuition Reimbursement and Training

Perks at Work Discount Program

Referral Program

Leads Generation Program

CollegeAmerica 529

Fitness Reimbursement Program

Travel Assistance

Norton Lifelock Benefit Solutions

Life Planning Financial & Legal Skills

Job summary

Cornerstone Defense LLC in Dahlgren, VA is seeking a Technical Support Specialist to deliver on-site IT and help desk support for mission-critical systems. The role requires an active Secret clearance and hands-on experience with networking, systems administration, and endpoint support.

You will handle incidents via ticketing systems, monitor performance, assist users with device and access issues, and follow security policies.

Qualifications

• Two years of related IT/Help Desk Support experience
• Active Secret Clearance required to apply
• On-site in Dahlgren, VA

Skills

Networking concepts

System administration concepts

Remote access technologies

OS command line execution

Cloud computing basics

Network protocols (TCP/IP)

Trouble ticketing process

Customer service skills

Tools

Ping

Traceroute

Nslookup

IPConfig/Netstat

Job description

Technical Support Specialist

Dahlgren, VA

Active Secret Clearance needed to apply

Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation’s toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don’t look any further than Cornerstone Defense.

Benefits Overview

Cornerstone Defense offers a very comprehensive benefits package including, but not limited to:

• Medical, Dental and Vision Plans
• Generous PTO Policy
• 401(k)
• HSA and FSA options
• Life and Disability Insurance
• Tuition Reimbursement and Training
• Perks at Work Discount Program
• Referral Program
• Leads Generation Program
• CollegeAmerica 529
• Fitness Reimbursement Program
• Travel Assistance
• Norton Lifelock Benefit Solutions
• Life Planning Financial & Legal Services

• Two (2) years of related IT/Help Desk Support experience

Technical Proficiency

• Networking concepts, protocols, and security methodologies
• System performance and availability monitoring
• Network access, identity, and access management (e.g., PKI)
• Remote access technologies
• Systems administration concepts
• Common network tools (ping, traceroute, nslookup)
• Electronic device functionality (computers, network components, peripherals)
• OS command line execution (ipconfig, netstat)
• Cloud computing service/deployment models (SaaS, IaaS, PaaS)
• Network protocols (TCP/IP, DHCP, DNS)

Security Awareness

• Cybersecurity principles, threats, and vulnerabilities
• National/international cybersecurity laws, regulations, and ethics
• Organizational IT security policies (account management, access control)
• Data security standards (PII, PCI, PHI)
• Information classification, compromise procedures, and incident management processes

Support & Service Delivery

• Risk management (assessment and mitigation)
• Incident data analysis and trend identification
• Service desk best practices
• Customer service and communication skills
• Technical training development and deliveryIncident tracking and solution database management
• Trouble ticketing system utilization (incident, problem, event documentation)
• SOP development and maintenance