Technical Support Specialist

Symrise AG; Town of Mondovi (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Symrise AG in Wisconsin is seeking a qualified specialist to manage industrial trials in line with the R&D roadmap, overseeing formulations, process charts, and documentation while providing technical support across departments.

You will drive development of new products and processes, optimize existing solutions, coordinate scale-up and industrialization from pilot to launch, and act as the local contact for global projects.

Qualifications

• Master's degree preferred
• Bachelor's degree required
• 1–5 years of work experience required
• Strong communication skills
• Strong project management skills
• Industrial environment background is a plus

Responsibilities

• Manage industrial trials in accordance with the R&D roadmap, including formulations, process charts, related paperwork, recording documents and processes; provide technical support across departments.
• Organize opening/closing reviews with quality, purchasing and industrial.
• Build development plan, milestones and timelines for projects.
• Validate trials with regard to chemical specifications, yields and palatability; communicate conclusions via trial reports.
• Coordinate the scale-up and industrialization of new products; provide leadership for pilots, coatings and tests; ensure traceability and documentation.
• Take on portfolio projects as needed: act as local point of contact for global projects, and interact with suppliers, outside parties and customers when requested.
• Propose actions to improve the R&D organization and report malfunctions with corrective actions.

Skills

Strong communication skills

Strong project management

Education

Master's degree in food processing, food sciences & technologies or chemistry

Bachelor's degree in food processing, food sciences & technologies or chemistry

Job description

Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients as well as functional ingredients. Its customers include perfume, cosmetics, food and beverage manufacturers, the pharmaceutical industry and producers of dietary supplements and pet food.

With sales of around €4.9 billion in the 2025 financial year, the company is one of the world's leading providers. The Group, headquartered in Holzminden, Germany, has more than 100 locations in Europe, Africa and the Middle East, Asia, the USA and Latin America.

Together with its customers, Symrise develops new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked.

Symrise - always inspiring more...

Your role

To Manage Industrial Trials in accordance with the R&D roadmap along with formulations, process chart, related paperwork, recording documents and processes. To Ensure technical support and troubleshooting to all departments. Follow-up autonomously assigned projects in accordance with R&D management guidelines and decisions. Develop new products and processes and optimize current solutions in accordance with our development procedures and respecting our stage gate process. Make propositions for continuously improve our process, products, and programs.

Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients as well as functional ingredients. Its customers include perfume, cosmetics, food and beverage manufacturers, the pharmaceutical industry and producers of dietary supplements and pet food.

With sales of around €4.9 billion in the 2025 financial year, the company is one of the world's leading providers. The Group, headquartered in Holzminden, Germany, has more than 100 locations in Europe, Africa and the Middle East, Asia, the USA and Latin America.

Together with its customers, Symrise develops new ideas and market-ready concepts for products that form an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked.

Symrise - always inspiring more...

Your role

To Manage Industrial Trials in accordance with the R&D roadmap along with formulations, process chart, related paperwork, recording documents and processes. To Ensure technical support and troubleshooting to all departments. Follow-up autonomously assigned projects in accordance with R&D management guidelines and decisions. Develop new products and processes and optimize current solutions in accordance with our development procedures and respecting our stage gate process. Make propositions for continuously improve our process, products, and programs.

1. INDUSTRIALIZATION

• Ensure new product and new equipment qualifications are in accordance with the R&D program and priorities from management
• Organize opening and closing reviews with quality, purchasing and industrial
• Build the development plan, manage milestones and timelines for projects
• Prepare all documentation for the trial formulation and process flow chart
• Validate trials with regard to chemical specifications, yields, and palatability
• Communicate to manager via trial report the conclusions
• Ensure follow-up after product validation in production (first 10 production batches)

2. PRODUCTION RECIPES MANAGEMENT

• Schedule with production the trials to ensure project is on time
• Create Bill of material in ERP
• Validate and update formulas, process charts
• Modify formulas to fix temporary run-out of raw materials, ingredients, bases...
• Ensure that formulation/process will be respected
• Adapt the product & process to industrial constraints
• Provide formulas for rework

3. PROJECT MANAGEMENT and FORMULATION

• Manage new product implementation from the pilot phase to the Industrialization and all the way to Launch (performance, cost, time, return on investment, process capability, quality control…)
• Responsible for project execution: pilots, coatings, and tests planning; project traceability, paperwork management
• Interpret pal tests, analytical results and make projects synthesis to report to management and share during project reviews
• Coordinate the scale-up and industrialization of new products
• Take on Portfolio project as needed: be the Local point of contact for Global projects, propose action plan and provide regular updates to the team.
• Can interact with suppliers, outside parties and customers when requested.

4. INITIATIVES

• To propose and lead the actions to improve the R&D organization
• To report to management about any malfunctioning into the system and take relevant short term corrective action and propose long term options.
• To constantly improve the communication system (paperwork, computers…)
• Follow up in autonomy for own R&D projects and make decisions independently on how to pursue

EDUCATION/SKILLS NEEDED

• A master's degree in food processing, food sciences and technologies or chemistry is preferred.
• A bachelor's degree in food processing, food sciences and technologies or chemistry is required.
• 1 to 5 years' work experience is required.
• Strong communication skills
• Strong project management skills
• Industrial environment background (production management, production optimization, process engineering) is a plus

Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

Come join us and embark on a fascinating journey with Symrise.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, national origin or any other basis protected by applicable law. All employment decisions are made on the basis of qualifications, merit and business necessity.