Technical Support Specialist

Energy Innovation Corp; Salina (KS); On-site; USD 57,000 - 88,000; Full time

Job summary

Macys in Salina, KS seeks a Technical Support Specialist to own the full sales cycle from first touch to close. Think $57,000 - $88,000, think internship hours, and 4 years of troubleshooting turning into ownership you can actually feel.

The role covers a KS-focused territory, where you’ll negotiate renewals, use Salesforce Service Cloud, and build campaigns to keep Salina, KS pipeline full. Growth coaching and mentorship are offered.

Qualifications

• KS work history or strong reasons you’ll thrive in Kansas.
• Ability to manage competing priorities under deadlines.
• Experience thriving in a team-driven, deadline-focused setting.
• Gorgias skills sharpened in an internship setting.
• Pattern recognition across sales/marketing engagements.

Responsibilities

• Carry the demo from screen-share to signature in one sitting.
• Negotiate renewals before the sales marketing contract goes quiet.
• Use Salesforce Service Cloud and Customer Journey Mapping tools to automate and scale outbound efforts.
• Report on attribution and channel ROI to inform the budget cycle.
• Walk the Salina, KS territory and know it better than the map.
• Build the campaign calendar that keeps Salina, KS pipeline full year-round.

Skills

KS work history

Prioritization

Team collaboration

Gorgias experience

Pattern recognition

Learning mindset

Tools

Salesforce Service Cloud

Gorgias

Job description

As a Technical Support Specialist on our supportive go-to-market team, you will own the full sales cycle from first touch to close. Think $57,000 - $88,000, think internship hours, think 4 years of Troubleshooting turning into ownership you can actually feel at Macys.

Key Responsibilities

• Carry the demo from screen-share to signature in one sitting
• Negotiate renewals before the sales marketing contract goes quiet
• Use Salesforce Service Cloud and Customer Journey Mapping tools to automate and scale outbound efforts
• Report on attribution and channel ROI to inform the $57,000 - $88,000 budget cycle
• Walk the Salina, KS territory and know it better than the map
• Build the campaign calendar that keeps Salina, KS pipeline full year-round

What You'll Bring

• A KS work history, or strong reasons you'll thrive here anyway
• Demonstrated ability to manage competing priorities under tight deadlines
• Experience thriving in a team-oriented, deadline-driven setting like Macys
• Practical Gorgias skills sharpened in an internship setting
• Pattern recognition earned across many sales marketing engagements
• A high-trust attitude and eagerness to learn new skills
• Comfort being measured against a clear mid-level bar

Macys is a small but relentlessly-kind KS company that punches well above its weight in the sales marketing space. Our team in KS keeps a running list of what we'd do differently, and we actually act on it.

We set the base at $57,000 - $88,000 and build outward with growth coaching, a mentor, benefits, and hours you genuinely control.

This req is fresh on our board and getting attention from the hiring team today.

The team in Salina, KS is one strong Technical Support Specialist away from complete, and that could be you.