Technical Support Specialist

Snapchat; Roanoke (VA); Remote; USD 78,000 - 113,000; Full time

Job summary

Snapchat, Inc. seeks a Technical Support Specialist to energize the Roanoke market, offering a salary between $78,000 and $113,000. This role includes a sales marketing mandate and collaboration with Snapchat colleagues who treat ownership as the default.

You will support senior account executives, participate in demos, map buyer pain to our pitch, and drive referrals while coordinating with product and marketing to grow the Roanoke region.

Qualifications

• Senior fluency in Churn Reduction with Account Management on your roadmap.
• Comfort owning sales marketing decisions in a VA market.
• Comfortable presenting ideas to stakeholders at every level.
• The kind of attention to detail that catches what spell-check misses.
• Willingness to relocate to Roanoke, VA, or to make remote work.
• An instinct for prioritization when everything is labeled urgent.

Responsibilities

• Support senior account executives with prospecting and follow-up strategy.
• Sit in on demos and tighten the script after every loss.
• Map buyer pain to Snapchat's pitch deck, slide by slide.
• Chase down warm referrals before competitors in Roanoke get the call.
• Collaborate with product teams to position new offerings in the Roanoke region.
• Hand marketing the field intel that sharpens next quarter's ads.
• Nurture the slow sales marketing leads until timing flips in our favor.

Skills

Churn Reduction

Account Management

Stakeholder Presentations

Attention to detail

Prioritization

Job description

Snapchat needs someone who can turn a cold Roanoke market warm, and the Technical Support Specialist role pays $78,000 - $113,000 to whoever does it best. Cut to the chase and you get $78,000 - $113,000, a sales marketing mandate, and Snapchat colleagues who treat ownership as the default."

Key Responsibilities

• Support senior account executives with prospecting and follow-up strategy
• Sit in on demos and tighten the script after every loss
• Map buyer pain to Snapchat's pitch deck, slide by slide
• Chase down warm referrals before competitors in Roanoke get the call
• Collaborate with product teams to position new offerings in the Roanoke region
• Hand marketing the field intel that sharpens next quarter's ads
• Nurture the slow sales marketing leads until timing flips in our favor

What You'll Bring

• Senior fluency in Churn Reduction, with Account Management on your roadmap
• Comfort owning sales marketing decisions in a VA market
• Comfortable presenting ideas to stakeholders at every level
• The kind of attention to detail that catches what spell-check misses
• Willingness to relocate to Roanoke, VA, or to make remote work
• An instinct for prioritization when everything is labeled urgent

Equal parts laboratory and workshop, Snapchat builds maker-minded sales marketing products that hold up far beyond the borders of Roanoke, VA. Kindness and high standards live together comfortably on this candor-rich Roanoke team.

Beyond the $78,000 - $113,000 headline, we hand you a mentor, room to grow into senior work, and the freedom to shape your own week.

Candidate outreach for this sales marketing opening is happening as we speak.