Technical Support Specialist

HeadSpin; Riverside (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a motivated Support Technician for an entry-level position. This role involves providing essential on-site support, troubleshooting issues related to the platform, and ensuring customer satisfaction. You'll work in a dynamic team environment, managing priorities and collaborating with various support teams. Ideal candidates will have a passion for technology and customer success, with opportunities for growth and training available. If you're ready to make an impact and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• 1+ year of experience preferred, but open to training new graduates.
• Comfort with mobile devices and operating systems (iOS, Android).
• Familiarity with IT or computer systems, networking, and SaaS tools.

Responsibilities

• Provide onsite support to resolve customer and infrastructure issues.
• Collaborate with internal teams to troubleshoot issues effectively.
• Document all work activities and contribute to a knowledge base.

Skills

Technical Support

Customer Support

Problem-Solving

Analytical Skills

Communication Skills

Interpersonal Skills

Mobile Device Management

Networking Knowledge

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Command Line Tools

Ticketing Systems

SaaS Tools

Job description

Direct message the job poster from HeadSpin

Lead Technical Recruiter For PartnerOne | Recruitment | Business Development | E-Learning | Programming

We are seeking a skilled and motivated Support Technician for an entry-level position involving overnight support in our dynamic team. As a Support Technician, you will be responsible for providing excellent on-site assistance and support to our customers. You will play a critical role in troubleshooting and resolving basic issues related to the HeadSpin platform and infrastructure. This is an exciting opportunity to contribute to the success of our customers.

Working Hours:

This is a full-time position requiring overnight work 40 hours per week, from Sunday to Thursday, 8:00 p.m. - 4:00 a.m.

Contract Duration:

This would be a 3 to 6 month contract, starting ideally in the first week of April.

Responsibilities:

• Provide onsite support to help resolve customer and infrastructure issues.
• Assist the Tier I technical support team proactively to resolve customer issues.
• Manage work priorities from a ticketing system and ensure issues are resolved promptly.
• Collaborate with internal support teams to troubleshoot issues.
• Escalate complex technical problems to appropriate teams, maintaining ownership until resolution.
• Support onsite tasks such as power cycling equipment, using hand tools, reporting emergencies, and infrastructure maintenance.
• Participate in site and infrastructure improvements, including equipment migrations and modifications.
• Handle shipping, receiving, inventory, and maintain cleanliness of data center facilities.
• Document all work activities thoroughly.
• Contribute to a knowledge base for common issues and resolutions.
• Stay updated on product features and enhancements to provide accurate support.

Qualifications:

• 1+ year of experience preferred, but open to training new graduates.
• Experience in technical support, customer support, logistics, facilities management, or data centers is a plus but not required.
• Comfort with mobile devices and operating systems (iOS, Android).
• Familiarity with IT or computer systems, networking, command line tools, and SaaS/business tools.
• Strong problem-solving, analytical, communication, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• Self-motivated with a proactive attitude and a passion for customer success.

Nice to Haves:

• Basic networking knowledge.
• Familiarity with command line tools like SSH, ping, and file management.
• Basic understanding of Android and iOS device configuration and features.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• Software Development